IT Operations Manager

Overview

We're looking for an IT Operations Manager to join us and manage the day-to-day operation of the Group’s IT infrastructure and services. Ensuring systems are reliable, secure, and compliant with policies and standards. The role focuses on maintaining service availability, implementing effective security controls, and supporting the business through efficient and resilient IT operations.

Sanderson Design Group plc is a luxury interior design house, home to six iconic brands with over 165 years of history:
Sanderson, Morris & Co., Harlequin, Zoffany, Clarke & Clarke, and Scion. Our portfolio spans fabric, wallpaper, and paint, with manufacturing capabilities through Anstey and Standfast & Barracks. Our purpose is to ‘bring the beautiful into people’s homes and lives’ and we are the proud owner of one of Europe’s largest design archives, with over 75,000 historical documents and artworks. We also have a growing international licensing programme which supports our strategic global expansion.

• Oversee the IT Operations department to ensure the functionality, availability, and security of SDG IT systems, data, backups, and communications; troubleshoot and remediate issues that arise
• Manage the Information Security team and external vendors to implement and ope rationalise security controls
• Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with SDG Procurement and Contracting Policy
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
• Participate in internal and external audits; oversee and coordinate responses to audit requests
• Identify and manage operational risks
• Manage infrastructure related projects
• Coordinate internal and external resources, timetables, budgets, and reporting to project stakeholders
• Develop department policies, processes and procedures documentation and provide internal training to the department and impacted end users
• Ensure compliance with department and organisational policies
• Certify business continuity and disaster recovery efforts of SDG IT Systems
• Manage department team members, including performance and training assessments. Assist in the development of IT staffing plan and professional growth
• Align IT infrastructure with current and future business requirements and strategic goals
• Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organisational effectiveness and efficiencies
• Manage IT department services and prepare management reports of department activities, tasks, and operational metrics

• Penetration testing remediations following annual audits
• Regulatory and group policy compliance in security and operations
• Certified Business Continuity and Disaster Recovery Policies
• Maintained / Improved SLAs of service across the organisation
• Maintain professional and technical knowledge through continued education, online/in-person training and attendance of educational workshops, reviewing professional publications, networking, and participation in professional industry groups
• Ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
• Ability to lead by example and demonstrate integrity
• Outstanding interpersonal and leadership skills

• Will be expected to engage with all areas of the business where required
• Hold regular stakeholder meetings for pertinent projects
• Communicate with the wider business about upcoming projects / changes
• Approach change management with a people centric approach, bringing SDG group employees on the journey of change

• Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science, or a related field
• Information Technology Infrastructure Library (ITIL) Certification (Desirable)

• Microsoft 365 Platform, including Azure, Exchange, SharePoint, One Drive, and Office
• Strong technical knowledge of network and server operating system
• Experience with support of Windows Operating Systems, SQL Server, and Active Directory
• Proven experience in IT infrastructure planning, development, and operations
• Power Shell scripting (Desirable)
• VMware, Azure, and AWS Server Virtualization
• Enterprise Backup, Replication and Business Continuity and Disaster recovery mitigation and response
• Strong understanding of project management principles and practices (PRINCE2 / AGILE)
• Strong understanding of Helpdesk and Customer Relations Support systems
• Data Security and Cyber Security basics

• Mid-Senior level

• Full-time

• Information Technology, Strategy/Planning, and General Business
• Industries:
  Design Services, Interior Design, and Furniture and Home Furnishings Manufacturing