Care Navigator

To be responsible for undertaking a wide range of reception duties and the provision of general supportto the multidisciplinary team. Duties can include but are not limited to തെള greeting and directing patients, effective care navigation, booking appointments, accurately processing information and assisting patients as required.

To act as the centralулар pointof contact for patients, the distribution of information, messages Edadquiries for the clinical team, liaising with multidisciplinary team member sand external agencies such as secondary care and community service providers.

The following are the core responsibilities of the receptionist ಬಳಸ Theremay be on occasion, a requirement to carry out մարդկ tasks; this will be dependent upon factors such as workload and staffing levels:

• Assist patients with general enquiries giving out relevant information
• Signpost patients to internal and external services service using the care navigation directory according totheir problem.
• Utilise the practice website andencourage patients to visit the practice website for self-care information.
• Support new team members to be confident in using the care navigation directory

• To be always aware of confidentiality; ensuring only the relevant and correct information is given to patients and outside agencies (e.g., secondary care, police, carers etc.) according to current guidance. SeeGDPR, Data protection, Caldicott and Information Governance regulations.
• To ensure the data protection act is not breached.

• To be competent with using EMISWEB and other computer software systems
• Ensuring the data protection act is not breached.

Rated Good by CQC, Pinfold Medical Practice is a family practice in the heart of disturbing serving 12,500 patients. This busy atmospherethrives on the success of our team spirit, cooperation and excellent communication with patients and staff.

Our experienced team of care navigators guide patients to theright appointment for their problem. This is essential to their care and the efficient running of the practice.

Together, we aim to deliver an excellent patient-cient serviceusing innovative technology consistent with modern general practice.

Afriendly, modern environment to work in.

Freeon-site parking.

JOB DESCRIPTION Care Navigator

• Welcome patients with first class customer service that is efficient, courteous and prompt.
• Assist patients with general enquiries and giving out relevant information.
• Assist and direct patients using the booking system, to the appropriate clinician(s) for treatment.

Carry out all relevant administration tasks accurately.

• To be aware of confidentiality at all times; ensuring only the relevant and correct information is given to patients and outside agencies such as secondary care, police, carers etc.
• To be competent with using EMIS WEB and other computer software systems ensuring the data protection act is not breached.

• Confidentiality and accuracy
• Customer service and communication
• Care navigation
• Integrated recall.
• Prescriptions
• Emergency responsibilities

• In the course of seeking treatment patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. Theyась do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and carers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carersupi, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Accurately file documents into the medical record by double checking the details on the letter/…