Lifeline Control Operator

Overview

The purpose of the role is to respond to calls from customers who activate their emergency alarm and to arrange for appropriate emergency services, next-of-kin or Emergency Call-out Officers to assist them. The role forms part of a team of Control Operators providing a 24-hour service to tenants of sheltered housing and dispersed housing for the elderly, as well as to private customers of the service.

• Respond to emergency alarm activations from customers.
• Arrange appropriate emergency services, next-of-kin or Emergency Call-out Officers to assist customers.
• Operate as part of a 24-hour Control Operators team, supporting sheltered housing and elderly customers, and private service users.

Role is 24 hours per week based on a 4 day rolling shift pattern.

• Day 1 – [redacted]
• Day 2 – [redacted]
• Day 3 – [redacted]
• Day 4 – [redacted]
• 4 days off then start on Day 1 shift. Office based; some shifts may involve lone working.

• Training will be provided.
• Experience working with Tunstall PNC call taking is required.
• DBS is not required.
• Flexibility will be considered if unable to cover all listed shifts.

The role forms a vital part of the provision of supported housing services to customers who are elderly and vulnerable and require support to remain in independent living. The supported housing service comprises the Lifeline service and Wardens services, working together to deliver a responsive, customer-focused service that meets individual needs of people with varying degrees of support requirements, disabilities and medical conditions.

Control Operators work closely with the Wardens Services team and the Emergency Call-out Officers who provide emergency support out-of-hours in the evening and at weekends and bank holidays.