Customer Advisor

Charnwood Borough Council in Leicestershire is searching for the latest members of #TeamCBC!

We are looking for passionate individuals who are customer focused, a team player and wants to help improve our local communities in Charnwood.

The Council is recruiting for 4, 2-year fixed term contract Customer Advisors, working the following rota:

Monday 9am – 4pm (30 minutes lunch) (6.30hrs)

Tuesday 9am – 4pm (30 minutes lunch) (6.30hrs)

Wednesday 9am – 4pm (30 minutes lunch) (6.30hrs)

Thursday 9am – 4pm (30 minutes lunch) (6.30hrs)

Friday 9am – 4pm (30 minutes lunch) (6.30hrs)

• The role involves delivering an excellent customer experience by providing advice and, wherever possible, query resolution at the first point of contact.
• This includes all customer access channels including telephone, face to face, letter, email, web, web chat and SMS.
• Providing a high quality and comprehensive information service, ensuring a consistently high level of experience for all customers, fairly and without discrimination.

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well‑being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

• Agile working for many roles
• Generous annual leave of between (35.5 and 40.5 days NJC) of leave (depending on length of service), inclusive of bank holidays.
• Most services are closed over Christmas.
• Opportunities for professional development linked to many roles.
• Access to the Local Government Pension Scheme
• Free parking

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values:
Pride in Charnwood;
Customer Focused and Working Together.

We are proud of our borough, and it is a great place to live, work, visit and invest in.

Charnwood boasts breath‑taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in 2 UK.

It is a diverse community thanks to its student population and cultures from around the world.

Previous Applicants need not apply.

For further information please email;

yas or rach