Customer Service Analyst

Job Description

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030:
Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

The Transportation Analyst role combines operational execution support, financial rigor, and analytical insight to ensure transportation activities are efficient, compliant, and aligned with business objectives.

The role covers outbound transportation activities, including secondary distribution, carrier performance monitoring, cost control, service level analysis, and data-driven optimization initiatives within the logistics function.

The position interfaces closely with operations, finance, customer service, warehouse team, and third-party logistics providers (3PLs) to ensure transportation activities meet service, cost, safety, and compliance standards.

• Support daily, weekly, and monthly transportation operations through data analysis, reporting, and performance monitoring.
• Track and analyze transportation critical metrics including cost, service level, utilization, and risk.
• Provide operational insights to improve monthly performance through 3pl compliance services.
• Support compliance with transportation regulations, safety standards, and internal policies.
• Purchase Order (PO) Administration
• 3PL Expense Reconciliation Monitoring
• Transportation Cost Analysis
• Act as a key analytical interface between transportation operations, finance, procurement, customer service, and warehouse teams.

The primary purpose of the Transportation Analyst role is to provide analytical insight and operational support that enables efficient, cost-effective, and reliable transportation execution. The role ensures transportation decisions are data-driven, aligned with business objectives, and continuously optimized to improve service levels, reduce logistics costs, and minimize operational risks.

This role aims to support and optimize transportation operations, reduce costs, enhance delivery performance, and improve overall customer satisfaction.

Monitoring transportation daily operation, influence transportation partners through business necessities focus on customer service approach, spend control and compliance.

Authority to approve expenses within the allocated transportation budget, including costs related to third-party carrier services.

Review, handle transportation charges and billing documentation based on contract compliance

Define corrective actions and paths for addressing service, cost, or documentation deviations that involve a blocking issue.

• Validate transportation critical metrics, service performance reports, and cost variances.
• Propose corrective actions related to carrier performance, service deviations, and cost inefficiencies.

Recommend model and route optimization, load consolidation, and carrier allocation adjustments based on data analysis.

Recommend, implement, and handle transportation management systems (TMS) and other technological tools to enhance…