Team Member, Petsense
Listed on 2026-01-27
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Retail
Customer Service Rep, Retail Associate/ Customer Service
This position involves interacting with customers and team members, supporting sales initiatives, and performing assigned tasks while delivering exceptional customer service.
Essential Duties and ResponsibilitiesAs a Team Member, you should be flexible, adaptable, and service-oriented, capable of fulfilling the following requirements:
- Maintain regular and predictable attendance.
- Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
- Support selling initiatives by:
- Thanking customers
- Engaging with customers and pets
- Advising on products or services
- Making customer interactions memorable
- Perform a variety of duties including:
- Operating cash registers and handling transactions accurately
- Merchandise recovery and assembly
- Participating in freight processing and merchandising resets
- Performing janitorial duties and assisting with loading purchases
- Ensuring the safety and care of live animals
- Completing all related documentation
No prior experience is required; retail or pet/live animal knowledge is a plus. A high school diploma or equivalent is preferred, but not mandatory. Ability to read, write, and count accurately is essential.
Skills and Abilities- Knowledge of pets, pet food, and pet products is preferred.
- Strong communication, problem-solving, and interpersonal skills.
- Basic computer proficiency.
- Indoor environment with moderate noise levels.
- Work shifts typically range from 4 to over 8 hours, including outdoor and store areas.
- Adherence to safety guidelines is mandatory.
- Must be able to move quickly and safely throughout the store and outdoor areas.
- Ability to lift and reach merchandise overhead, often up to 50 pounds.
- Constant standing, kneeling, bending, and climbing are required.
This overview is not exhaustive. All duties as assigned by supervisors must be performed.
Company BenefitsWe offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources, tailored to eligible team members.
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