Patient Care Faciliator

Description

Job Title Patient Care Facilitator
Position Code: C11N Non Exempt
Department:
Health Center Operations

Location:

Health Centers

The following statements describe the general nature and level of work. They are not exhaustive.

Responsible for assisting site providers and staff with coordination of care for patients in an efficient and timely manner. Coordinates with site Leadership Team, provider teams and staff. Reports to nurse flow manager for direct supervision and FCCH PCMH Coordinator for technical direction.

• Facilitate patients’ access to available community support, educational and/or other healthcare resources as appropriate.
• Participate in development, implementation and/or evaluation of FCCH PCMH initiatives.
• Conduct patient chart reviews for pre-visit planning using standard protocols.
• Participate in patient outreach to achieve greater patient compliance with treatment plans and standards of care.
• Serve as focal point for coordination between FCCH health care delivery teams and outside entities regarding care for individual patients.
• Implement/assist with healthcare quality improvement/population health activities.
• Conduct timely patient education activities and follow-up on self-management goals for patients.
• Communicate with/coordinate between patients, providers and/or staff and outside entities regarding functional aspects of care and follow-up.
• Document activities/interventions within patient charts or other reporting formats.
• Other duties as assigned and/or needed.

• Completion of medical assistant training or comparable directly related clinical experience.
• Direct work experience in an ambulatory healthcare setting.
• Knowledge of medical terminology and appropriate patient intake is required.
• Bi-lingual English/Spanish highly preferred.
• Minimum certified/registered Medical Assistant; must become CPR-certified and maintain certification.

• Minimum certified/registered Medical Assistant; must become CPR-certified and maintain certification.

• Working knowledge of and ability to implement appropriate standing orders and care management practices.
• Strong interpersonal, resource development, research and communication skills and ability to work as an effective team member with a wide range of medical and administrative staff and outside entities.
• Ability to communicate complex information in a manner easily understood by diverse listeners.
• Knowledge of medical terminology and appropriate patient medical charting procedures.
• Skill in operating a computer and office equipment, including spreadsheets, practice management system, word processing applications and external data systems such as NMSIIS, Lovelace portal, Cerner Practice Management System and Power Chart.
• Ability to speak clearly and concisely.
• Ability to read, understand, provide and follow oral and written instruction.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to function independently/autonomously while maintaining effective communication with all appropriate partners.
• Flexibility.
• Knowledge of compliance program and corporate fully comply with laws and regulations.

• All ages, as appropriate.

• A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands.
• Occasional lifting and carrying related to office duties.
• Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
• Must be able to read a computer monitor and outputs accurately and communicate clearly and accurately for work, safety compliance.
• Work is mostly inside a clinical office setting in a controlled environment. Normal clinical/office safety precautions and practices required. May require travel throughout greater Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, weekends may be required to meet deadlines.