Pool Service Operations Manager

Compensation $70,000.00 - $80,000.00/year

Job Description

💼 Drive Operational Excellence at a Legacy Pool Company – Become the Operations Manager at Sky Blue Pool!

Position Title: Operations Manager

Company Name: Sky Blue Pool Supply & Service

Pay Range: $70,000 – $80,000+ per year (depending on experience)

Employment Type: Full-Time

Location: Los Gatos, CA

Sky Blue Pool Supply & Service is seeking a detail-oriented, hands‑on Operations Manager to oversee daily operations across our retail, service, and warehouse divisions. This vital leadership role ensures smooth coordination between departments, accurate inventory control, and excellent customer service at our Los Gatos headquarters.

As Operations Manager, you’ll support warehouse logistics, retail engagement, technician coordination, and service scheduling—ensuring each component of our business functions with precision. If you enjoy solving problems, keeping things organized, and leading by example, this is a perfect opportunity to grow with a respected local company that has served the Bay Area for over 60 years.

Sky Blue Pool Supply & Service is a family‑owned business rooted in integrity, expertise, and long‑standing community trust. Our team proudly services residential and commercial pools across Los Gatos, Monte Sereno, Saratoga, Cupertino, Los Altos, and San Jose. From our fully stocked retail store to comprehensive pool service and equipment installation, we are known for doing the job right—with professionalism, care, and excellence.

• Retail & Customer Service
  • Provide product guidance, water testing, and friendly service to in‑store customers.
  • Maintain retail cleanliness, organization, and professional presentation.
  • Serve as a backup to the office team when needed to ensure seamless operations.
• Operations & Logistics
  • Support warehouse inventory management and organization.
  • Process and submit warranty requests (Fluidra, Pentair, Maytronics, Raypak).
  • Order and verify parts requested by technicians, ensuring pricing accuracy.
  • Stage equipment and update job documentation in coordination with the service team.
  • Deliver parts and supplies to field technicians as needed.
• Technical Support & Maintenance
  • Repair robotic and suction pool cleaners for in‑store and service clients.
  • Assist with cleaning filters and routine pool equipment upkeep.
• Route & Alert Management
  • Monitor alerts and service requests, ensuring timely response and resolution.
  • Help manage service route efficiencies and scheduling logistics.

Minimum 3 years of customer service experience, preferably in the pool or home service industry.

At least 2 years of experience with pool chemical knowledge and equipment functionality.

Strong communication, organization, and problem‑solving skills.

Valid driver’s license and clean driving record.

Physical ability to lift/move up to 45 lbs and stand for extended periods.

Tech‑savvy with proficiency in office tools (Quick Books knowledge a plus).

Detail‑oriented, adaptable, and able to multitask in a fast‑paced environment.

Competitive Salary: $70,000 – $80,000+ per year

Health Insurance Options

Paid Time Off and Holidays

Company Vehicle or Travel Allowance for Field Needs

Full-Time | Monday – Friday

Some weekend availability may be required during peak seasons or special projects.

Based in Los Gatos, CA at Sky Blue Pool’s headquarters.

Majority of work will take place onsite with occasional local deliveries or field support.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

A background check will be completed as part of the onboarding process, in compliance with applicable laws.