Patient Services Coordinator - MedOnc

Patient Services Coordinator - Med Onc page is loaded## Patient Services Coordinator - Med Onclocations:
Los Gatos, CAtime type:
Full time posted on:
Posted Yesterday job requisition :
R-Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC, each member ofthe team cares deeply, often for a very personal reason, and that means a lot to our patients
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* Job Description:

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JOB DETAILS :

LOCATION:

Pacific Cancer Care - 15400 National Avenue, Suite 201, Los Gatos, CA 95032

SCHEDULE:

Full-Time | Monday–Friday | 8-Hour Shifts |SALARY RANGE: $21-$30/hour, commensurate with experience

START DATE:

March 2026

BENEFITS:
Benefit-eligible position, including:
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Retirement plan (401k)## ## OPPORTUNITY OVERVIEW:

Pacific Cancer Care is seeking a compassionate, highly organized, detail-oriented, and patient-focused
** Patient Services Coordinator
** to join our growing team. This role serves as the first point of contact for patients and visitors, handling check-in, payment collection, appointment scheduling, and overall front desk operations. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to adapt quickly to new environments and workflows.## ## ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
• Greet patients and visitors with professionalism, courtesy, and a patient‑centered approach, ensuring a positive experience.  
• Check patients in for appointments, verify insurance information, and collect payments accurately and efficiently.  
• Obtain medical records and request authorizations as needed to support patient care and billing processes.  
• Schedule patient appointments, coordinate follow‑up visits, and conduct patient reminder calls as needed.  
• Maintain accurate and up‑to‑date patient records within the electronic medical record (EMR) system.  
• Answer incoming calls, respond to inquiries clearly and professionally, and route messages appropriately.  
• Coordinate with clinical staff to optimize schedules, patient flow, and clinic operations.  
• Demonstrate strong time‑management, organizational, and multitasking skills in a fast‑paced healthcare environment.  
• Utilize Microsoft Office tools and clinic systems effectively; learn new healthcare software as required.  
• Apply strong problem‑solving skills to troubleshoot scheduling or front desk issues, escalating concerns appropriately.  
• Ensure compliance with HIPAA and patient confidentiality standards at all times.  
• Perform additional administrative duties as assigned, including scanning, filing, and supporting other departments.##

QUALIFICATIONS & REQUIREMENTS:

• High school diploma or GED —
** Required**;
Associate’s degree or MA certification —
** Preferred*
* • Minimum of 1 year of experience in a healthcare front desk, medical scheduling, or administrative role –                                                                             
** Required**## ## DESIRABLE SKILLS & EXPERIENCE        
• Strong customer service skills with a warm, professional demeanor.

• Excellent written and verbal communication skills.

• Ability to prioritize tasks, adapt to changing needs, and maintain accuracy under pressure.

• Proficiency in Microsoft Office and comfort learning new healthcare applications.

• Knowledge of medical terminology.

• Experience with insurance verification, authorizations, patient billing, and medical record collection.

• Familiarity with medical oncology workflows.

• Familiarity with OncoEMR or similar EMR systems.

• Ability to work both independently and collaboratively as part of a multidisciplinary team.
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