Customer Service Gaming Associate

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Fall Into a New Career with Knighted! 🍂 Bring your passion! We’ll teach the skills. We’re hiring Gaming Associates at Knighted, and we’re looking for people who are great with numbers and thrive in a fast‑paced, exciting environment. This isn’t just a job, it’s an opportunity to build real‑world skills and start a long‑term career with a company that invests in its people.

If you’re a night owl looking for a full‑time role that keeps your mind engaged and leaves your work at the door, this could be the perfect fit.

As a Gaming Associate, your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff.

Location: San Jose, CA

Pay Rate: $22 - $24 per hour (Additional $2/hour for late‑night shifts)

Shifts: 4 days, 10 hours (Full‑Time only; be ready to work late hours. Weekend availability required.)

Training

Schedule:

M - F, 12 pm – 8 pm

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast‑paced, high‑pressure environments

• Comprehensive Paid Training:
  No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands‑on learning and a clear understanding of the job. You’ll also have the chance to connect with our corporate team and start building your network from day one!
• Pay Raises:
  With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.
• Robust Benefits:
  Access to an extensive benefits package, including 401(k), student loan assistance, fully‑covered health insurance, vision and dental plans, and paid time off.
• Employee Perks:
  Team activities, ability to work on multiple games, and opportunities for growth.
• Community Engagement:
  Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino!
• Low Physical Demand:
  This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required!
• Career Advancement:
  Progress into leadership roles; many of our current leaders started as Gaming Associates.

• Initial Interview – 30 Minutes
• Final Interview – 30‑45 Minutes
• Orientation – 3‑4 Hours

Want to see the Gaming Associate role in action?  to watch a video and learn more!

Please note:

submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application.

Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state…