Operations Associate
Listed on 2026-02-03
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Business
Operations Manager
Benefits
- 401(k) matching
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
- Training & development
Sky Blue Pool Supply & Service is a family‑owned business rooted in integrity, expertise, and long‑standing community trust. Our team proudly services residential and commercial pools across Los Gatos, Monte Sereno, Saratoga, Cupertino, Los Altos, and San Jose. From our fully stocked retail store to comprehensive pool service and equipment installation, we are known for doing the job right—with professionalism, care, and excellence.
JobOverview
Sky Blue Pool Supply & Service is seeking a detail‑oriented, hands‑on Operations Associate to help oversee daily operations across our retail, office, and warehouse divisions. This vital role ensures smooth coordination between departments, accurate inventory control, and excellent customer service at our Los Gatos headquarters.
Key Responsibilities Retail & Customer Service- Provide product guidance, water testing, and friendly service to in‑store customers.
- Maintain retail cleanliness, organization, and professional presentation.
- Serve as a backup to the office team when needed to ensure seamless operations.
- Support warehouse inventory management and organization.
- Process and submit warranty requests (Fluidra, Pentair, Maytronics, Raypak).
- Order and verify parts requested by technicians, ensuring pricing accuracy.
- Stage equipment and update job documentation in coordination with the service team.
- Deliver parts and supplies to field technicians as needed.
- Assist with cleaning filters and routine pool equipment upkeep.
- Monitor alerts and service requests, ensuring timely response and resolution.
- Minimum 3 years of customer service experience, preferably in the pool service industry.
- At least 1 year of experience with pool chemical knowledge.
- Strong communication, organization, and problem‑solving skills.
- Valid driver’s license and clean driving record.
- Physical ability to lift/move up to 45 lbs and stand for extended periods.
- Tech‑savvy with proficiency in office tools (Quick Books knowledge a plus).
- Detail‑oriented, adaptable, and able to multitask in a fast‑paced environment.
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