Operations Resource Leader - LAX

Overview

As an Operations Resource Leader
, you are the force behind directing services at our private aviation terminal, ensuring a seamless and welcoming experience for every guest, crew member, and aircraft in our care. In this fast-paced role, you ll provide proactive task planning and the deployment of team members to ensure a safe, efficient operation. You will also enable streamlined and effective communication among team members.

This role requires schedule flexibility, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.

• 
  
  Minimum Education and/or
  
  Experience:
  
  
  • High School Diploma or General Education Degree (GED).
  • Minimum of 18 years of age.
  • Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company s applicable insurance policies.
  • Must be legally authorized to work in the jurisdiction of employment.

• Preferred Education and/or
  
  Experience:
  
  
  • One year of experience in aviation ramp work, customer service or another related field

• Strong multi-tasking agility
• Ability to adapt quickly to changing flight schedules or operational disruptions
• Ability to stay calm in a fast-paced, high-pressure environment
• Ability to work collaboratively across multi-functional teams
• Ability to foster a cooperative and respectful working environment under pressure
• Confidence to resolve misunderstandings or conflicts professionally and promptly
• Proficient in Microsoft suite applications
• Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
• Clear and concise communication (verbal and written) with diverse teams, including crew, guests, peers and management
• Understanding of time conversions (UTC/local) for flight schedules
• Proficient in using both verbal and digital platforms (radios, face-to-face, Teams, apps) to coordinate services

Pay Ranges vary based on multiple factors, including, without limitation, skill set, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $30.00 to $37.88/hour.