Import Operations Coordinator

Overview

Our client, an award-winning, independent leader in time-critical aerospace and aviation logistics are looking to bring an Import Operations Coordinator onto their team in Los Angeles, USA
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On

Offer:

• Working Hours:
  
  Monday – Friday: 9am – 6pm
• $55,120 per annum
• 401k with company match
• Paid vacation and holidays and an additional day for your birthday
• Employee Assistance Programme
• Free Onsite car parking
• Opportunity to grow expertise through ongoing coaching, training and development

Reporting to the Station Manager, in this role, you’ll be supporting predominantly import operations while ensuring exceptional service to the customer base. At times, support with export operations will be required.

• Work within the Import / Export Operations team, to complete shipments from start to finish always ensuring excellent customer service.
• Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file.
• Delete any unnecessary emails, to ensure efficiency and Best in Class service.
• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.
• Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking.
• Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities.
• Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions.
• Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard.
• Liaise with Warehouse and Transport Team for reliable distribution for imports / exports.
• Arrange direct drives as per customer requests.
• Arrange On Board Couriers when necessary.
• Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US

• Manage up to 800 shipments, ensuring a proactive, efficient and compliant customer experience, including responding to and resolving queries and providing timely shipment updates.
• Complete AES filings accurately and timely.
• Coordinate pick-ups and deliveries with relevant transport providers.
• Plan and execute routing of shipments.
• Create AWB from A-Z, managing the full AWB lifecycle.
• Manage customer specific inboxes and other correspondence, managing a high volume of shipment requests and responding to customer emails and calls in a timely manner and to agreed standards.
• Handle AOG (Aircraft on Ground), routine, and critical shipments with priority and care.
• Provide Inventory / Warehouse support as required, including but not limited to:
• Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with company procedures.
• Ensuring freight is screened in accordance with TSA compliance, is handled correctly and is located and identified as “Known Cargo”.
• Perform labelling, palletizing, and freight preparation tasks as needed.

• This role is underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of Import processes.
• Solid background in US Customs law and procedures.
• Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage
• Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint.
• Problem solving skills, with the ability to consider several possible options and decide on most appropriate method.
• Strong organisational skills with the ability to prioritise as well as focus on the detail
• Excellent process and planning skills.
• Strong commercial awareness, understands impact of actions

For full details, contact Willis Global – a leading recruitment consultancy for the Aviation & Aerospace industry