ServiceNow Senior Developer

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

The Service Now Senior Developer is an integral part of Latham’s Technology & Information Services team. This role will be responsible for the design and development of custom applications and configurations/customizations required to support application stakeholders on the Service Now platform, while performing advanced to expert-level development tasks within the Service Catalog and most modules within the Service Now platform. This role will be located in our Los Angeles, Global Services Office (GSO) office.

You will be required to be in the office a minimum of 3 days per week.

Other key responsibilities include:

• Integrating and developing AI-driven solutions within the Service Now platform, leveraging capabilities such as AI Agent Studio (Agentic AI), Now Assist (Generative AI), Conversational AI and Search (Virtual agent), and predictive intelligence (Machine Learning) to enhance automation and improve service delivery
• Developing within the extensive inventory of custom applications within the Service Now platform
• Performing key advanced development tasks specific in support of enterprise projects and initiatives
• Participating in process flow analysis and process redesign along with stakeholders and team members
• Creating and/or maintaining Service Catalog items, some of which require complex catalog development experience and knowledge
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Demonstrate the ability to manage, organize, and disseminate information effectively
• Possess excellent administrative, organizational, and coordination skills
• Display the ability to follow defined process and learn new concepts quickly in order to test and support the administrative functions within Service Now

And have:

• A bachelor's degree or equivalent; six (6) years of relevant experience may be considered
• A Service Now Administrator certification
• A Service Now Developer certification
• A minimum of five (5) years of experience on the Service Now platform
• A minimum of two (2) years of IT business related experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link below to review the Ordinance.

USD $ - USD $ /Yr.