Senior Manager, Accreditation Systems, Data Management and Training

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

The Accreditation (ACR) functional area identifies and registers all participants in the Olympic and Paralympic Games and facilitates their access into Games venues through the issuance of Olympic Identify and Accreditation Cards (OIACs), Paralympic Identify and Accreditation Cards (PIACs) and various other devices under the authority of the International Olympic Committee (IOC) and International Paralympic Committee (IPC).

The Senior Manager, Accreditation Systems, Data Management and Training, will lead the ACR sub-function for planning and delivery of the accreditation and access control applications, and related interfaces and services used by the accreditation team. The role will report to the Head of Accreditation, and will represent the ACR functional area through activities related to requirements gathering, configuration, testing, training and support, ensuring that other ACR sub-functions are able to deliver processes and services in line with the specifications defined by the IOC and IPC.

Through coordination with internal functional areas including Technology (TEC), Workforce Training (PEM), Security (SEC) and Games Data (GAD), the Accreditation Systems team will plan and configure the accreditation and access control applications, relevant interfaces with other internal and external systems, and prepare and deliver training to paid staff and volunteers, with a focus on providing all accredited participants with a seamless Games accreditation experience, whilst maintaining high standards of inclusivity and integrity.

Accreditation systems:

• Represent ACR during all phases of the accreditation and access control application development and deployment, including requirements gathering; user stories review; development prioritization and monitoring; delivery acceptance testing; configuration; and user onboarding, training and support.
• Ensure that all user stories and functionality developments meet the needs of the LA28 Accreditation program, making suggestions and recommendations on development and configuration changes as needed.
• Coordination of integration of data between the accreditation/access control applications and other internal and external systems.
• Monitor compliance with the agreed development and delivery timelines. Monitor and scrutinize the performance of the application and interfaces.
• Define technology equipment specifications and configurations, in particular related to the reprographics hardware used for production of the OIACs and PIACs.

Data processing and reporting:

• Ensure configuration of the accreditation application to meet required data quality and accuracy requirements.
• Prepare and provide tools and advice to support external organizations with the submission of accurate personal data for their delegation members.
• Implement mechanisms for external and internal users to identify, report and resolve data…