Services Coordinator

job summary

housing services coordinator

the housing services coordinator will provide support to the recovery rehousing navigator (rrhn), ecm/cs and tls program. The housing services coordinator will provide ongoing coordination of referrals, wait lists, documents and other items as needed. The services & disbursement coordinator will perform all the duties as indicated in that contract and by the assigned housing support services manager.

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• provide rrhm support in quality control to rrhn and conduct performance appraisals.
• facilitate the usage of all assessment tools to determine vulnerability, assisting individuals with collecting documents necessary for housing, and providing linkage to ongoing supportive services.
• complete reports and documentation as required by hyc rrh and program funders.
• provide support in overseeing rrh staff in screening, assessing, and problem-solving with individuals.
• oversee process of crisis housing, rapid/recovery rehousing and problem-solving services and financial assistance administration.
• ensure that all individual members are prioritized with services to health, supportive service, and educational needs. Provide appropriate crisis intervention to in the form of support and/or problem solving as deemed necessary.
• collaborate with co-located staff to oversee referrals that are being made.
• establish and maintain effective working relationships with partner agencies, housing providers, and related resources.
• monitor program data, documentation of services, and progress toward outcomes.
• provide supportive services as needed to individuals that are enrolled in the program. Complete housing plans, refer to other homeless agencies, and conduct housing inspections.
• manage client complaints and grievances submitted during program enrollment.
• other duties as assigned.

• work indoors in temperature-controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
• stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
• see, hear and speak clearly in order to give and receive information and instructions, perform administrative work, and drive motor vehicles including passenger vans.
• ability to interact with other employees, residents, customers, and members of the public.
• ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
• gather, analyze, synthesize, and classify information. Transcribe, enter, and post data.
• ability to respond effectively to sensitive inquiries or complaints.
• requires use of a computer keyboard for substantial periods of time.
• travel to off-site meetings and evening appointments.

• knowledge of housing resources in service planning area 8 preferred. Resources can include crisis housing and permanent housing throughout los angeles county.
• knowledge of hud guidelines and experience working with subsidized housing programs such as section 8, shelter plus care, rapid/recovery re-housing, and others.
• current knowledge of best practice models, including housing first, mental health recovery, harm reduction, and critical time intervention.
• understanding of case management practices and ability to accurately and clearly document case notes.
• ability to communicate effectively both verbally and in writing.
• ability to manage time effectively.
• ability to accurately enter client data and progress notes in hmis homeless management information system and run program management reports.
• proficient use of laptop computer and microsoft windows, office software programs (word, excel, power point) and homeless management information system (hmis).
• creative problem-solving skills
• possess valid california driver's license and properly registered vehicle.

• three years of experience in social services required.
• one year of supervisory experience preferred.
• experien…