Intake Coordinator-Vista Safe Homes HSPRS

Intake Coordinator-Vista Safe Homes HSPRS

GET TO KNOW US:

For over 100 years, Vista Del Mar Child & Family Services (VDM) has taken great pride in providing exceptional programs and services for children and families throughout LA County. VDM envisions a community where all children and families are equipped and prepared to live productive, fulfilling lives. We serve the most vulnerable in Los Angeles, many of whom have faced multi-generational inequities.

Vista Del Mar is guided by core values of empowerment, equity, and excellence.

CULTURE:

At Vista Del Mar, our success is empowered by our staff, families, residents, and clients. We believe in the inclusion and liberation of marginalized communities, standing in unity for justice and recognizing long-standing systemic oppression. We acknowledge we are part of an unjust system and strongly advocate to change oppressive systems and the unconscious bias that affect staff, clients, and families in all communities.

Vista is committed to developing a culture of healing, community care, and creating a sense of belonging. Our actions will be louder than our words.

Folks who are Black, Indigenous, people of color, LGBTQ+, of a marginalized gender, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression, and/or gender-based violence are encouraged to apply.

MISSION:

Vista Del Mar provides a trauma-responsive continuum of services to empower children, youth, and families in Southern California to lead fulfilling lives.

POSITION OVERVIEW

The Intake Coordinator for Vista Safe Homes-Home Studies and Post Release Services (HSPRS) - is responsible for the process of monitoring Post Release Services (PRS) and Home Study (HS) cases throughout the week (including weekends as needed) and completing intakes for all PRS and HS referrals that are accepted through the Unaccompanied Alien Children (UAC) Post Release Services Application (PRS App).

The Intake Coordinator works directly with UAC’s, Sponsors, and Office of Refugee Resettlement (ORR) Care Providers to gather and process essential information before assigning a case to a designated Home Study Case Worker/Post Release Services Case Manager (HSPRSCM). Additionally, they will collaborate with HSPRS Supervisors and Quality Assurance personnel to ensure proper documentation and service delivery is in accordance with ORR policy and procedures.

Essential Job Duties (other duties may be assigned):

• Maintains and enters all intake information into the UAC Portal, PRS App and Salesforce Software (case management system subject to change).
• Ensures PRS and HS referrals are processed appropriately to guarantee intake criteria have been met.
• Initiates communication with Sponsors and/or Care Providers by conducting required initial contacts.
• Classifies, sorts, inputs, and files various records, documents, and materials, including personal identifiable information (PII) and other sensitive data.
• Monitors updates on policies and procedures that are related to intake, and case file expectations per ORR.
• Identifies any immediate needs or issues communicated by the UAC, Sponsors, families, and/or Care Providers at intake.
• Ensures the Initial Reason for Referral (IRR) Form is completed with accuracy and in a timely manner.
• Communicates with sponsors and UAC in a culturally and ethically appropriate manner.
• Identifies and reports any issues or concerns with the RS/LCM that may require internal or external transfers of HSPRS referrals.
• Assigns HS and PRS referrals to designated HSPRSCM’s in alignment with current internal staffing procedures.
• Facilitates communication with program stakeholders to ensure a smooth transition of care at case assignment while meeting required timelines.
• Collaborates with administrative staff in conducting ongoing client surveys and conducts data entry as needed.

What you bring to VDM?

• High School diploma required. Bachelor’s degree in behavioral sciences, human services, or social service fields preferred
• Must have a strong knowledge of overall company operations and policies and procedures
• Must have at least one year’s experience working with youth.
• Ability to…