Housing Coordinator

Overview

Location: Los Angeles, CA

Salary: $24.04 per hour, non exempt

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors.

Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County—this includes support with all aspects of the housing process. Housing Coordinator participants may live in scattered-site, project-based, or residential facility settings and may have FHSP locally funded subsidies or a federal voucher to subsidize rent. Under guidance from the Program Supervisor, the Housing Coordinator helps formerly homeless individuals move into housing and provides housing retention services after move-in.

They work with tenants and collaboratively with property providers, case management, and service providers to ensure long-term housing retention and well-being. Weekly, monthly, and quarterly home visits are conducted to ensure unit habitability, and the coordinator works to prevent eviction and other housing-related issues. For those working with federal voucher holders, they learn about public housing agencies and Brilliant Corners' policies to serve as a subject‑matter expert on housing-related issues.

• Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable.
• Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities.
• Liaise between program participants and case management services.
• Work with the Housing Acquisitions team to assist with housing placements and assignments.
• Ensure program participants' well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
• Respond to housing and tenant-related emergencies during normal business and after hours.
• Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.
• Educate community members about the housing needs of identified program participants and the importance of supportive housing.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality.
• Update multiple data systems with appropriate participant information.
• Routinely make home visits and phone calls to program participants while maintaining appropriate boundaries.
• Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
• Other duties as assigned by the Program Supervisor or Program Manager.

• One year of work experience in non-profit human services
• Experience with homeless, veterans, and/or people with health conditions or impairments a plus
• Knowledge of different housing models — such as permanent supportive housing or rapid rehousing — or the public housing agency (PHA) system a plus

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Willingness to travel all over Los Angeles County and make regular in-person visits in the community
• Possession of a valid California driver's license, a clean driving record, and automobile insurance
• Access to reliable transportation
• Basic computer knowledge, MS Word and Excel required;
  PowerPoint preferred
• Flexibility regarding scheduling and prioritizing tasks
• Ability to utilize critical thinking in decision-making, strong organizational and record-keeping skills, and good independent judgment

• Approachability:
  Is…