FHSP Housing Coordinator

Overview

Organization Overview
:
Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California's most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans' services, and health care sectors.

Location:
Los Angeles

Salary: $24.04 per hour, non exempt

Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County. This includes support with all aspects of the housing process. Housing Coordinators may work with program participants in scattered-site, project-based, or residential facility settings that may have FHSP locally funded subsidies or federal vouchers. With guidance from the Program Supervisor, the Housing Coordinator will help formerly homeless individuals move into housing in Los Angeles County and provide housing retention services after move in.

The Housing Coordinator will work directly with tenants and collaboratively with property providers, case management, and service providers to ensure program participants retain their housing over time. The Housing Coordinator will conduct weekly, monthly, and quarterly home visits to ensure well-being and unit habitability, and will work creatively to prevent eviction and other housing-related issues. Coordinators serving federal voucher holders will learn about public housing agencies and Brilliant Corners' policies to serve as subject matter experts on housing-related issues.

• Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable.
• Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities.
• Liaise between program participants and case management services.
• Work with the Housing Acquisitions team to assist with housing placements and assignments.
• Ensure program participants’ well-being and unit habitability through regular unit inspections and wellness checks.
• Respond to housing and tenant-related emergencies during normal business hours and after hours.
• Assess the need for reasonable accommodations, unit modifications, and ADA compliance; assist participants with obtaining necessary information and documentation, if applicable.
• Educate community members about the housing needs of identified program participants and the importance of supportive housing.
• Submit and follow up on tenant maintenance requests.
• Maintain thorough and accurate progress notes, files, and correspondences while ensuring confidentiality of participants, staff, and organizational information.
• Update multiple data systems with appropriate participant information.
• Routinely make home visits and phone calls to program participants while maintaining appropriate boundaries.
• Attend agency staff meetings, trainings, department meetings, and case conferences.
• Other duties as assigned by the Program Supervisor or Program Manager.

• One year of work experience in non-profit human services
• Experience with homeless, veterans, and/or people with health conditions or impairments a plus
• Knowledge of different housing models—such as permanent supportive housing or rapid rehousing—or the public housing agency (PHA) system a plus

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Willingness to travel throughout Los Angeles County and make regular in-person visits in the community
• Possession of a valid California driver s license, a clean driving record, and automobile insurance
• Access to reliable transportation
• Basic computer knowledge (MS Word and Excel required; PowerPoint preferred)
• Flexibility regarding scheduling and prioritizing tasks
• Ability to use critical thinking in decision-making, strong organizational and record-keeping skills, and good independent judgment

• Approachability:
  Easy to approach, builds rapport, is a good listener, and supports others with warmth and sensitivity.
• Conflict Management:
  Manages conflicts constructively and strives for fair resolutions.
• Strategic Agility:
  Sees ahead, articulates credible future possibilities, and develops plans accordingly.

• Humanity:
  Putting people first, honoring dignity, diversity, and experience.
• Community:
  Building a better future through partnership and collaboration.
• Ingenuity:
  Innovating for transformation, challenging the status quo.

A valid, clean CA driver's license and a personal insured vehicle are required.

This position requires frequent visits to properties,…