Case Manager

Special Service for Groups

Title:

Case Manager
Division: HOPICS
Pay Range: TBD
Supervisor:
Program Manager
FLSA:
Non-Exempt/ Full Time
Revised: 9.17.19

Under the direction and supervision of the Program Manager, the Intensive Case Management Services (ICMS) Case Manager will be responsible for providing intensive case management services for clients (homeless/chronically homeless) receiving services under the Department of Health Services Housing for Health program. This position will have the overall responsibility for the following job functions:

• Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS.
• Obtaining and maintaining a working knowledge of all HOPICS programs and their eligibility criteria.
• Critical thinking.
• Identify and report all hindrances to client success.
• Attend all program, department, and funding specific meetings and training as required or needed.
• Attend division-wide meetings and training as needed or required.
• Ability to understand and carry out oral and written directions.
• Responsible for providing intensive case management to a caseload of 20 clients.
• Provide a range of supportive services (service planning; housing and rental assistance, housing search and location, linkages to health, mental health, substance use disorder services, and legal services, benefits establishment, transportation, basic needs (food, clothing, hygiene), crisis management, eviction prevention, life skills etc.) transitioning from homelessness to permanent housing.
• Structure individual service plan to client’s need (including what steps are needed to achieve client goals).
• Conduct outreach to potential HFH recipients.
• Must link all HFH clients to the SPA 6 CES system.
• Screen all cases using the VI-SPDAT.
• Conduct a new psychosocial using an Addictive Severity Index tool every 3 months.
• Update individual service plan no less than 1x every 3 months (maybe sooner depending on how soon the goals are accomplished).
• Must meet with client’s face-to-face no less than once a month.
• Must conduct 90% of all services in the field 10% in the office.
• Monitor and follow up with clients on an ongoing basis (throughout the life of the HFH subsidy).
• Educate clients on tenants’ rights and responsibilities.
• Collaborate effectively with all DHS staff, HACLA, LACDA and Brilliant Corners.
• Work with property management staff to address issues as they arise.
• Assess client satisfaction on a continual basis.
• Understand and accurately articulate the HUD definition of homelessness and chronically homeless.
• Understand and be able to articulate services provided through the SPA 6 CES.
• Administer the VI-SPDAT.
• Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other HOPICS programs.
• Coordinate with project-approved treatment providers as identified in Service Planning Area 6 as needed.
• Some evenings and weekends are required.
• Perform any other appropriate responsibilities as assigned by the ICMS Program Manager.
• Maintain accurate files/records on activities, client services in compliance with HIPAA, CFR 42 and other funding requirements for auditing purposes.
• Attend meetings associated with other projects as assigned by ICMS Program Manager for Community Services.
• Maintain appropriate boundaries with staff, clients and community partners.
• Adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
• Represent the Agency in a professional manner at meetings and community events.
• Responsible for coordinating transportation for participants using Agency van as needed.
• Provide benefits counseling and support to secure public and private benefits.

• Responsible for coordinating transportation for participants using the Agency van as needed.
• Good knowledge and understanding of assigned programs.
• Thorough knowledge of the Housing First model.
• Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.
• Excellent verbal and written skills.
• Working knowledge of Microsoft Suite, computer literacy and willingness to learn other…