Program Manager, Arlington Square
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listing for:
The People Concern
Full Time
position
Listed on 2026-02-01
Job specializations:
-
Social Work
Substance Abuse Counselor, Community Health
-
Healthcare
Substance Abuse Counselor, Community Health
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
SUMMARY
The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.
Project-based Housing clients are linked to ICMS case managers who provide home‑based and field‑based interventions, clinical services, while employing trauma‑informed care and harm‑reduction approaches. Clients in our programs are a diverse group with complex trauma experiences, complicated by medical, mental health, and substance use barriers. Clients remain in the program for as long as they require subsidized housing, often for many years.
The Program Manager is responsible for the daily oversight of the ICMS teams based in the Project‑based Housing sites, including crisis management, service coordination, and clinical supervision. The Manager serves as the primary liaison between the agency’s DHS HFH program staff and the ICMS team, ensures funder standards are met, and supports collaborative relationships with site‑based partners such as property managers, housing developers, and local community resources.
ESSENTIAL
DUTIES & RESPONSIBILITIES
Provide clinical and administrative supervision to Bachelors‑level Case Managers and Masters‑level Clinical Case Managers.Facilitate weekly team meetings and case consultation utilizing a trauma‑informed care lens and harm‑reduction approach.Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well‑being of our most marginalized clients.Assist with client crisis management, which includes assessment for voluntary and involuntary psychiatric hospitalizations.Be available to respond to emergency calls and situations on a 24‑hour basis with support from the direct clinical supervisor and Housing Department Directors.Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through ongoing audits of electronic databases and chart reviews.In coordination with the Project‑based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.Hire and manage a staff of the ICMS team, ensuring staff is adequately trained and abides by all agency and department policies and procedures.Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.Ensure case management staff link clients to appropriate services and utilize a "Whatever It Takes" approach. Case Managers will assist with locating and securing housing, connecting to community resources, government and state benefits, medical, mental health, and substance use services.Provide support and containment to the team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.QUALIFICATIONS
MSW, MFT, LPCC, or PsyD who is registered with CA BBS (supervision hours are available for this position).Licensed preferred but must be license eligible.Minimum of two years’ full‑time experience working with the homeless, preferably those living with mental illness and/or substance addictions.Able to provide direct supervision and management of assigned staff.Detail‑oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.Strong critical thinking, problem‑solving, and team‑building skills.Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.Self‑starter with the ability to stay ahead of the curve and thrive in a fast‑paced work environment.Current, valid Drivers with an acceptable driving record.Able to be on‑call 24/7 with support from direct clinical supervisor and Housing Department Director.WORK…
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