Case Manager ODR Project

Job Description

The Case Manager works as a team member with several social service professionals and paraprofessional staff, ensuring the delivery of quality care in accordance with the rules and regulations established while adhering to the mission of St. Joseph Center.

The Case Manager’s key areas of responsibility include:

• Develop and maintain strong ties to the community, law enforcement, and other homeless service providers.
• Link clients to appropriate bridge/interim housing programs and assist them in completing required paperwork to enroll in permanent housing-related programs.

• Provide case management and supportive services to meet the needs of each individual.
• Build trust and rapport with individuals experiencing homelessness. Assess homeless individuals using the Vulnerability Index (VI) SPDAT.
• Link clients to physical health, mental health, and other supportive services. Assist clients to enroll in mainstream benefits and obtain identification (e.g., California Driver’s License, Social Security Card).
• Keep highly organized files for each client and enter appropriate data into the region’s Homeless Management Information System (HMIS).
• Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed.
• Participate in case conferencing meetings and other community meetings.
• Coordinate with other outreach teams in joint outreach efforts.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

• Must be highly motivated and a self‑starter.
• Must have the ability to communicate with and relate to a diverse group of people, including clients, community members, and other staff.
• Must have excellent organizational skills and the capability to work in a fast‑paced environment.
• Must have strong knowledge of homeless services and resources.
• Must have demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
• A bilingual background is a plus.
• The position requires an ability to work flexible hours, including some early mornings and evenings.

• Two years of experience providing services to highly vulnerable populations.

• Bachelor’s degree from an accredited college or university in Psychology, Social Work, Human Services or a related field.

• This position has no direct supervisory responsibilities.

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to use widely supported internet browsers.

• Valid California Class C Driver License or ability to utilize an alternative method of transportation when needed to carry out job‑related essential functions.
• Valid automobile liability insurance.

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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Benefits:
Excellent Benefits package available.

Status:
Full time/Non‑exempt

eph Center, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate’s skills and capabilities for the job compared with expectations for the position.

Employment with St. Joseph Center is…