Quality Specialist

Join us e’s Family Services:
Making a Difference in Families' Lives

About Us:

St. Anne's Family Services is dedicated to transforming lives and communities. We're committed to providing unwavering support to families, from pregnancy to parenthood and childhood to adulthood. Our work brings about life-changing transformation, and we're seeking a Housing Quality Specialist to join our team and be a vital part of this mission.

• Making a Difference:
  Every day, you'll contribute to breaking the cycles of poverty and ensuring families stay together, creating a lasting impact by supporting our teams.
• Collaborative Environment:
  Join a passionate team dedicated to our mission, where your insights and expertise are valued.
• Professional Growth:
  We support your career development and offer training to help you grow.
• Community Impact:
  Become part of a trauma informed organization that makes a positive difference.
• Work-Life Flexibility:
  We offer hybrid schedules for many roles and a 9/80 work schedule.

• Pay Rate: $28-$34/hour; non-exempt
• Paid Time Off: 10 paid holidays, and a generous PTO policy
• Employee Assistance Program (EAP)
• Medical, Non-Stop Benefits Card (we pay for most medical services and copays!)
• Dental, and Vision Insurance, Pet Insurance
• Chiropractic and Acupuncture services, 20+ visits per year
• Disability Insurance
• 403(b) Retirement Plan
• 403(b) Company Match
• Flexible Spending Accounts (FSA)
• And more!

Compensation: In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Role

Summary:

St. Anne’s Family Services is seeking a Housing Quality Specialist who is passionate about accountability, compliance, and strengthening housing services for vulnerable communities. In this role, you’ll support the integrity of our Permanent Supportive Housing, Transitional Housing, and STRTP programs by helping ensure services meet contractual, licensing, and regulatory standards. Working closely with program leaders and internal partners, you’ll contribute to audit readiness, risk mitigation, and continuous quality improvement efforts that directly support safe, stable, and high-quality housing for the individuals and families we serve.

• Schedule:
  
  (9/80) Monday – Thursday, 08:00 AM - 05:30 PM;
  Friday 08:00 AM – 04:30 PM;
  Every other Friday OFF.
• OR- (9/80) Monday – Thursday, 09:00 AM - 06:30 PM;
  Friday 09:00 AM – 05:30 PM;
  Every other Friday OFF.
• Location:
  
  St. Anne’s Family Services, 155 N. Occidental Blvd, Los Angeles, CA 90026

• Serve as the subject matter expert on compliance and quality standards for the Permanent Supportive Housing, Transitional Housing, and STRTP programs, ensuring alignment with contract and regulatory requirements.
• Conduct monthly case record reviews and audits to assess documentation quality, service delivery, and risk across assigned programs.
• Prepare monthly quality and risk reports, identifying trends, findings, and recommendations to support continuous improvement.
• Monitor and interpret Housing related regulations, policies, and bulletins, and communicate new or updated requirements to internal stakeholders.
• Partner with program leadership and cross-functional teams to prepare for external audits, inspections, licensing reviews, and accreditation activities, including planning, coordination, and follow-up.

• Bachelor’s degree in Human Services, Social Work, Psychology, or a related field required;
  Master’s degree preferred.
• 2–4 years of relevant experience in housing programs, quality assurance, compliance, or contract monitoring.
• Experience with Permanent Supportive Housing, Transitional Housing, and/or STRTP strongly preferred.
• Knowledge of housing and licensing regulations (including Title 22 / Interim Licensing Standards) preferred.
• Strong organizational, written, and verbal communication skills with high attention to detail.
• Proficiency with Microsoft Office and comfort using data and documentation systems.
• Ability to manage multiple priorities, work independently, and exercise sound judgment in a compliance-focused environment.
• Bilingual English/Spanish preferred.

St. Anne's Family Services is an equal opportunity employer and encourages candidates from all backgrounds to apply!