Case Manager - Supportive Housing

Overview

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We provide a continuum of services from crisis housing to permanent housing and homelessness prevention. UBH values empowerment, collaboration, diversity, relationships, efficiency, and communication, and offers a supportive environment for team growth and development. We are committed to serving and making a difference in the lives of others.

Case Manager - Permanent Supportive Housing

Location:

Los Angeles, CA

The Permanent Supportive Housing Case Manager provides intensive case management to formerly unhoused Transition Age Youth (TAY) and families with complex needs, including chronic medical conditions, mental health, and substance use disorders. Using practices such as Motivational Interviewing (MI), Critical Time Intervention (CTI), and Stages of Change (SoC), the Case Manager supports clients in building stability, independence, and long-term housing retention.

• Manage a diverse caseload of TAY residents with significant barriers, including being unhoused, trauma, and co-occurring disorders.
• Document case notes and resident progress in CHAMP and HMIS databases.
• Conduct assessments, create individualized service and goal plans, and provide ongoing support.
• Maintain consistent contact with clients through unit visits, check-ins, and crisis intervention.
• Facilitate supportive services, including life skills groups, wellness activities, and referrals.
• Assist with universal housing applications and coordination through CES, FSC, and other systems.
• Collaborate with property management and participate in team meetings and trainings.
• Present resident case reviews to the Senior Housing Program Manager on a bi-weekly basis.
• Provide coverage for evening/weekend programs as needed and transport clients in the UBH van to various agencies such as LACDMH, DMV, SSA, or other support group meetings.
• Report abuse as a mandated reporter, including immediately reporting concerns regarding rights violations or suspected abuse.
• Uphold agency standards for safety, confidentiality, and professionalism.
• Generate monthly outcome reports and other pertinent reports as requested.
• Other duties as assigned.

• Empathetic and culturally sensitive, able to build trust with diverse populations.
• Organized and detail-oriented, with strong time management skills.
• Flexible, resilient, and able to adapt to changing environments.
• Proactive, collaborative, and committed to promoting client well-being and independence.

• Bachelor’s degree in Social Work, Psychology, Sociology, or related field.
• At least 2 years of case management or advocacy with homeless or mentally ill populations.
• Familiarity with DHS documentation and client databases (CHAMP/HMIS preferred).
• Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances.
• Strong organizational, communication, and crisis management skills.
• Valid California driver’s license and access to an insured vehicle.

UBH is an Equal Opportunity Employer and strongly encourages people with lived experience, people of color, and bilingual candidates to apply.

The employee may be in contact with families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. The employee may experience several unpleasant sensory demands associated with the participant’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crises.

UBH is an Equal Opportunity Employer and strongly encourages people with lived experience, people of color, and bilingual candidates to apply.