DMH Case Manager

About Upward Bound House (UBH)

Upward Bound House is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. As we launch our new DMH-funded interim housing program, we’re seeking passionate, experienced professionals to join our growing team.

The DMH Case Manager will deliver trauma-informed, client-centered case management to families and Transitional Age Youth (TAY) residing in a 24-hour interim housing facility. This role is crucial to helping clients stabilize, access vital services, and transition into permanent housing.

• Conduct biopsychosocial assessments and develop individualized service plans (ISPs).
• Provide ongoing support, crisis intervention, and goal-oriented case management.
• Ensure timely and accurate DMH documentation, including treatment plans and progress notes, to maintain accurate records.

• Link families to community resources, healthcare, childcare, education, and mental health services.
• Coordinate transportation, referrals, and advocacy with external providers.

• Support families with housing search, applications, and lease-up processes.
• Collaborate with housing authorities, landlords, and inspection services.
• Provide pre- and post-move support, as well as transition planning.

• Deliver on-site crisis intervention, safety assessments, and de-escalation.
• Partner with security and clinical teams to effectively manage emergencies.

• For TAY families:
  Offer age-appropriate services including vocational training, parenting support, and life skills development.
• For general families:
  Provide family strengthening resources, parenting support, and referrals to mental health and child welfare services.

• Participate in multidisciplinary meetings, case conferencing, and treatment planning.
• Work closely with clinical supervisors, program staff, and community partners to ensure effective collaboration and support.

• Bachelor’s degree in Social Work, Psychology, or related field (Master’s preferred).
• 2+ years in homeless services, with at least 2 years in a lead or clinical setting.
• Deep knowledge of Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction.
• Strong crisis response, documentation, and organizational skills.
• Proficient in HMIS and Microsoft Office.
• Bilingual (English/Spanish) strongly preferred.

• Valid CA Driver’s License, insurance, and reliable transportation.
• TB test, background clearance, and CPR/First Aid certification.
• Must qualify for UBH driver insurance.

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities

UBH is an Equal Opportunity Employer and strongly encourages people with lived experience, people of color, and bilingual candidates to apply.