Resident Services Coordinator - Manchester Urban Homes and Rolland Curtis

Position Summary

Under the supervision of the SVP of Resident Services and/or the Resident Services Program Supervisor, the Resident Services Coordinator will coordinate and oversee community development activities under the Beyond Homes key initiatives:
Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and light case management services to residents as needed at affordable housing developments located in Los Angeles County. Beyond Homes Resident Services program serves various populations including Seniors, TAY, Families, Survivors of Domestic Violence, Formerly Homeless, and individuals with disabilities. The RSC will ensure ongoing access to resources for residents, intervene when individuals are at risk of losing their housing, and provide avenues to social service agencies.

The RSC works to engage residents with each other and their greater communities, promoting wellness and reducing isolation with the goal to increase stability, independence and to promote aging in place for senior citizens. At family sites, the RSC is responsible for oversight of youth programs including out-of-school time programs that focus on social and emotional learning (SEL). The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and Resident Connect database.

At senior sites, the RSC is responsible for oversight of programs designed to reduce isolation and focus on aging in place. Any RSC working with special needs residents or formerly homeless population is required to work in collaboration with service providers to ensure best practices in permanent supportive housing are offered. Specialized training will be provided.

• Build community and trust among residents.
• Assess the needs of residents and recommend specific service plans, provide service referrals and linkages as needed.
• Meet with residents in 1:1 and provide light case management services upon request.
• Develop a comprehensive resource directory with relevant local, accessible resources.
• Provide linkages to food resources, low or no cost transportation and donations.
• Provide social, educational and recreational programs through collaborations with volunteer, local non-profit, governmental, or community resources.
• Develop programming and coordinate workshops relevant to resident needs including wellness, life skills, fiscal responsibility, mental health, social well-being, technology and community building, career readiness, education readiness, housing retention, and youth programs focused on academic and social and emotional learning (SEL).
• Establish collaborative working relationship with Property Manager to facilitate open and on-going communication regarding resident activities, resident meetings, special events, resident questions and concerns.
• Serve as resident advocate while teaching residents to advocate for themselves.
• Provide supervision and oversight to program leader staff and third-party service providers

• Provide regular documentation and tracking of all program activities via program database Family Metrics
• Conduct annual resident satisfaction surveys to ensure quality of service and relevant services based on needs and requests
• Maintain resident files in compliance with regulatory requirements
• Prepare quarterly and annual report of outputs and outcomes to measure impact for each site RSC is assigned
• Special projects as designated by SVP, Resident Services or designee

• Bachelor’s degree or equivalent; and two years related experience in social work, human services case management, and/or related field required.
• Ability to initiate and maintain effective, cooperative-working relationships with community-based organizations, public and private organizations
• Ability to organize and oversee meetings, activities and events and have an ability to effectively network in the community.
• Strong verbal and written communication skills
• Preferred bilingual literacy in English and Spanish.
• Exceptional public speaking abilities and facilitation skills.
• Availability to work some evenings and Saturdays.
• Ability…