Resident Services Coordinator - Morgan Place

Overview

Abode Communities is a regional non-profit real estate development and property management firm.

Under the supervision of the SVP of Resident Services and/or the Resident Services Program Supervisor, the Resident Services Coordinator will coordinate and oversee community development activities under the Beyond Homes key initiatives:
Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and light case management services to residents as needed at affordable housing developments located in Los Angeles County. Beyond Homes Resident Services program serves various populations including Seniors, TAY, Families, Survivors of Domestic Violence, Formerly Homeless, and individuals with disabilities. The RSC will ensure ongoing access to resources for residents, intervene when individuals are at risk of losing their housing, and provide avenues to social service agencies.

The RSC works to engage residents with each other and their greater communities, promoting wellness and reducing isolation with the goal to increase stability, independence and to promote aging in place for senior citizens. At family sites, the RSC is responsible for oversight of youth programs including out-of-school time programs that focus on social and emotional learning (SEL). The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and Resident Connect database.

At senior sites, the RSC is responsible for oversight of programs designed to reduce isolation and focus on aging in place. Any RSC working with special needs residents or formerly homeless population is required to work in collaboration with service providers to ensure best practices in permanent supportive housing are offered. Specialized training will be provided.

• Working with People:
  Demonstrates an interest in and understanding of others; adapts to the team and builds team spirit; recognizes and rewards the contribution of others; listens, consults others and communicates proactively; supports and cares for others; develops and openly communicates self-insight
• Presenting & Communicating Information:
  Speaks clearly and fluently; expresses opinions, information, and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback
• Planning & Organizing:
  Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organizes resources needed to accomplish tasks; monitors performance against deadlines and milestones
• Adapting & Responding to change:
  Adapts to changing circumstances; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows respect and sensitivity towards differences; deals with ambiguity, making positive use of the opportunities it presents
• Analyzing:
  Analyzes numerical data, verbal data and all other sources of information;
  Breaks information into component parts, patterns and relationships;
  Probes for further information or greater understanding of a problem;
  Makes rational judgements from the available information and analysis;
  Produces workable solutions to a range of problems;
  Demonstrates an understanding of how one issue may be a part of a much larger system

Equivalent Education, Experiences, Skills, Knowledge, and Abilities:

• Bachelor’s degree or equivalent; and two years related experience in social work, human services case management, and/or related field required.
• Ability to travel within Abode Communities’ service area
• Intermediate computer skills with programs such as Excel, Microsoft Word, E-mail and the Internet.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations.
• Availability to work some evenings and Saturdays.
• Exceptional public speaking abilities and facilitation skills.
• Preferred bilingual literacy in English and Spanish.
• Strong verbal and written communication skills
• Preferred training in Trauma Informed Care best practices.
• Preferred experience working with formerly homeless individuals, families and seniors.
• Ability to organize and oversee meetings, activities and events and have the ability to effectively network in the community.
• Ability to initiate and maintain effective, cooperative-working relationships with community-based organizations, public and private organizations

Abode Communities embraces equal opportunity and diversity is a core value. We define diversity as “Fostering an organizational culture of inclusion, where different experiences and perspectives of those we serve and those with whom we work are respected and…