Program Manager - ODR Project Vanowen

Program Manager - Project-Based Housing (ODR)

Reports To: Senior Program Manager of Project-Based Housing

Status: Exempt (Salary), Full-Time, Management

Location: Vanowen 11604 - 11616 Vanowen, North Hollywood, CA 91606

Schedule: Monday - Friday, 8:00am - 4:30pm

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

The People Concern partners with the Department of Health Services (DHS) and the Office of Diversion and Re-entry to provide housing and Intensive Case Management Services (ICMS) to individuals released from jail and experiencing homelessness. Clients are linked to the ODR program while in jail and prior to release. Once released, the ODR team assists the client with obtaining interim shelter and eventually permanent supportive housing in the community.

Clients are linked to an ODR Case Manager who provides intensive case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health, and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many clients this may mean a lifetime commitment.

The Program Manager supports the Senior Program Manager in the daily oversight of Project-based ODR Teams and coordinates with DHS ODR Staff, FSP Providers, Probation Officers, Court Liaisons, Judges and interim housing sites. Responsibilities include client crisis management, service coordination and administrative duties.

• Provide administrative supervision to Bachelor Level Case Managers, Masters Level Clinical Case Managers and nursing staff.
• Support screening of new clients referred to Project-based Housing units, assign to Case Manager for assessment, and coordinate submission of intake and application paperwork.
• Coordinate clients' transition from interim housing and transfer associated services such as psychiatry, substance use or mental health care treatment and medication management.
• Attend and/or oversee Case Management staff attendance at court hearings with clients to advocate for appropriate clinical recommendations.
• Oversee submission of court progress reports, gathering information from multi-disciplinary team, reviewing for errors, and submitting final version by court deadline.
• Act as primary liaison between other ODR provider sites including interim housing sites such as emergency shelters, substance use treatment facilities and board and cares.
• Collaborate with ODR Psychiatry and Clinical Staff, Medical Providers, FSP Providers, Program Officers, Judges and Community Partners to develop creative interventions focused on improving safety and well-being.
• Respond to emergency calls on a 24-hour basis with support from Project-based Housing Leadership.
• Ensure all documentation, charting and data collection is complete, timely and accurate through ongoing audits of electronic databases and chart reviews.
• Review Case Managers' case notes, assessments and care plans on weekly and monthly basis.
• Assist with hiring and staffing Project-based Housing ODR team and ensure staff are adequately trained and abide by all policies and procedures.
• Ensure Case Managers link clients to appropriate services including FSP, other mental health resources, substance use resources, medical, vocational supports and referrals/applications to all eligible benefits and entitlements.
• Support creation and operations of a medication management program on-site with coordination and guidance of medical nursing staff, as available.
• Participate in regularly scheduled calls and meetings with ODR/DHS partners.
• Facilitate weekly team meetings and case conferences with on-site Project-based ODR Case Management staff.
• Facilitate weekly retention meetings with Property Management and Housing Development Partners with ODR and Brilliant Corners participation.

• Bachelor's degree.
• Minimum of two years full-time experience working with the homeless population or severe and persistent mental illness.
• Two years supervisory experience.
• Experience working with the criminal justice population, preferred.
• Able to provide direct supervision and management of assigned staff.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Current, valid California Driver's with an acceptable driving record.
• Able to be on-call 24/7 with support from ODR Clinical Supervisor and ODR Program Director.

• Field (may need to travel) and indoor office environment.
• On occasion walk or drive to different local sites.
• Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously…