Case Aide - HSPRS

Posted Thursday, January 8, 2026 at 5:00 AM

Cayuga Centers is hiring immediately for

a Case Aide in our HS/PRS Program

Salary: $24.00/hour

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth, and families. We have program offices across 8 states and serve over 10,000 individuals and families annually.

Join us!

At Cayuga Centers, we embrace diversity, equity, inclusion, and belonging. We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

Cayuga Centers is an equal opportunity employer and does not discriminate against any employee, prospective employee, or applicant based on race, color, creed, hair style/texture, religion, national origin, citizenship status, sex, sexual orientation, age, disability, military or veteran status, genetic information, or any other classification protected by applicable federal, state, and/or local laws.

Our Home Study and Post Release Services (HS/PRS) program is dedicated to making a significant impact on the lives of unaccompanied children aged 0 - 17 1/2. Referred through shelters or trust foster care providers, these children rely on our continuous support throughout their journey from the Office of Refugee Resettlement (ORR) to their parents or sponsors. We can guide and empower these children and sponsors through an unfamiliar system, which makes a great difference.

Under the supervision of the Direct of Support, the Case Aide will provide support to the children in the program by expanding the range of community resources to meet their needs. Success in this role includes flexibility and the understanding that day-to-day activities may change and this individual must be open and available to assist in any way needed to support the children in the program.

• Research community resources for the children and sponsors in the program
• Create a physical and digital library that contains resources per state
• Create guides and checklists to help families navigate and track resources that have been provided to families
• Distribute and track donations
• Travel to meet with donor and pick up donations as needed
• Assist with sending sponsors resources, information, and other important documents (safety guidelines, nutrition information, activities for the children, etc)
• Audit and create electronic folders for children
• Help with creating case reports
• Complete Case Information Sheets
• Schedule interpreter services as needed
• Assist with travel arrangements and cancellations when needed
• Create and send correspondence
• Check each region's roster data and UC Portal daily and ensure it is accurate. Alert the regional director or assigned case manager of upcoming closure dates
• Assist with coverage of other regions as needed

• High School Diploma required;
  Associate's degree preferred
• 1-year experience working with families and children required
• Ability to communicate effectively: orally and in writing
• Strong skills in Microsoft Office required
• Valid driver's license in a state location within the assigned region - required
• General knowledge of government programs and other community resources
• Ability to manage workload, organize, and coordinator job activities, maintain accurate and organized records, and meet deadlines
• Ability to maintain confidentiality

• Word processing:
  Including responding to emails, composing letters, completing computerized documentation, transcribing minutes for meetings, ect.:
  This…