Resident Services Coordinator Sierra Vista

Overview

Join to apply for the Resident Services Coordinator I role at TELACU Residential Management, Inc.

TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.

$24.50/hr - $25.50/hr

TELACU Residential Management, Inc. (TRM) has developed thousands of apartment homes, creating beautiful residential communities throughout California. These communities are operated by TELACU Residential Management, Inc. (TRM), which provides the highest levels of in-house oversight, security, maintenance and social service care that our residents deserve. Each community is managed with the philosophy that we are servants in their home, rather than them being guests in ours.

• Serves as resident advocate when an issue arises that affects their daily lives or well-being.
• Initiates 504 process for reasonable accommodations and modifications to address residents needs and manages process to ensure timeliness of completion. Works with the 504 Coordinator and maintenance staff, as needed based on approval or denial of accommodation by completing the process with a written notification to resident of the final resolution of 504 request.
• Prepare a Supportive Services Plan. The plan must include: [1] activities and services that facilitate safely aging in place by helping participants proactively address their health and social support needs; [2] provide an ongoing benefit to maximize the impact of the funds; and [3] include the use of evidence-based programming (EBP) or evidence-informed programs.
• Supports the Resident Services Supervisor in preparing and writing grants, proposals, applications, and reporting.
• Provides case management by assessing resident’s need with self-disclosed care needs; updates support/needs in response to changing needs as residents age in place.
• Develops resource directories for the housing community by working with property management team on outreach process and educates residents about community programs and resources.
• Makes appropriate referrals to service providers on behalf of residents.
• Creates annual calendars for ongoing education, wellness programs, compliance presentations for residents.
• Liaison with community, creates awareness of the resident services program and develops partnerships to support the residents.
• Support and coordinate care for discharged residents as they transition back to their apartments. Develop networks with family and friends to support residents.
• Facilitate language services to residents with limited English proficiency via the approved company translation services.
• Provides support to residents, to include eviction, crisis prevention, and conflict resolution.
• A member of the on-site team to ensure residents understand regulatory and lease agreement requirements, i.e., annual recertification documents, REAC/NSPIRE unit inspections, and reasonable accommodation/ modification requests/ orders.

• Timely submittal of required reports that include semi-monthly management, monthly frail, and at-risk reports, as outlined in the Operational Policies and Procedures Manual (OPPM) and HUD.
• Maintains necessary data using AASC Online; case management, progress updates, to include interactions, program participation, and sentinel events (falls, emergency department visits).
• Maintains personal resident information in accordance with applicable privacy and confidentiality requirements per policy and HUD requirements.
• Must respond to calls and/or after hours or weekends as needed by the assigned housing community.

• Bachelor’s degree in Social Work, Gerontology, Psychology or Counseling or equivalent combination of education and experience.
• Bilingual English/ Spanish preferred.
• Ability to…