Case Manager Entry

Overview

VOALA is a nonprofit human services organization serving people in need, strengthening families, and building communities in the Los Angeles area. VOALA provides services such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more la.org.

Pay rate: $21.33 - $22.45 Per Hour

Benefits: VOALA offers competitive medical, dental, vision and retirement benefits.

Case Manager Entry provides entry level case management services to clients classified as low acuity, serving on a team that is the central point of contact to coordinate services and care for assigned clients. These positions serve individuals and families residing in interim and permanent housing. They support and provide services in the areas of assessment; care planning; coaching and social support;

connections to direct services; care coordination and system navigation; education about the health and social service system; outreach and engagement, and capacity building for individuals who were experiencing homelessness and are now mostly housed.

• Assessment – Work as part of a team to conduct assessment of participant strengths and needs.
• Coaching for social support of participants.
• Care coordination, case management, system and housing navigation.
• Advocacy on behalf of participants before other clinical, agency and community settings.
• Capacity building – Motivate participants and connect them to appropriate programs.
• Outreach and engagement – locate assigned participants, secure a safe place while resolving needs.

• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals.
• Coaching and social support – accompany participants to activities and services.
• Coordinate care and case management as part of team, connecting participants to appropriate services.
• Advocacy for participants before other agencies/community settings.
• Capacity building – motivating participant progress.
• Outreach and engagement – Meet participants and bring into programs.
• Other duties as required and may be subject to change.

Requirements: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

Education: Case Management training within 6 months of hire.

Experience: 6 months of social services case-related experience, or an Associate’s Degree in a social services related field in lieu of experience.

Preferred Qualifications: Current California driver’s license and clean driving record.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, you will be given written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration to begin resolving the issue before any action is taken, including terminating employment.

This description reflects the current requirements and may be subject to change.