Lead Case Manager; Los Angeles Office

Job Title: Lead Case Manager
Reports To: Program Manager or Supervisor
Location: Los Angeles
Job Type: Full-Time

About Us: Inspire Together is a non-profit organization offering supportive services to youth in need. Services include housing, employment, education, substance abuse, mental health and apprenticeship training. We believe all children can embrace who they are, can define their future, and can change the world.

Position Summary:

The Lead Case Manager at Inspire Together plays a vital leadership role in ensuring the delivery of high-quality, client-centered case management services. This position serves as the bridge between direct service staff and program leadership, providing guidance, mentoring, and oversight to Case Managers while maintaining a manageable caseload of their own. The Lead Case Manager supports program operations, enhances service delivery, and ensures documentation, compliance, and reporting standards are met.

Key Responsibilities:

Provide day-to-day support, guidance, and informal supervision to Case Managers.

Assist in onboarding and training new Case Managers.

Monitor staff performance and provide input to Program Manager or Supervisor for evaluations.

Foster a positive, trauma-informed, and collaborative team culture.

Client Services & Case Management

Manage a reduced caseload of clients, delivering intensive, strengths-based case management.

Support clients in areas such as housing, employment, mental health, education, and benefits navigation.

Assist Case Managers with complex cases, including crisis response and care coordination.

Program Operations & Quality Assurance

Review client case files and documentation for completeness and accuracy.

Ensure case management activities align with program goals, contractual requirements, and best practices.

Monitor deadlines for assessments, service plans, and progress notes.

Assist with developing or improving workflows, protocols, and procedures.

Data, Compliance & Reporting

Ensure data entry is timely and accurate in case management systems (e.g., Apricot, HMIS, ETO).

Prepare and submit internal reports as requested by leadership.

Maintain confidentiality and compliance with HIPAA, funder guidelines, and agency policies.

Serve as a liaison between frontline staff and program leadership.

Represent the organization in community meetings, partner collaborations, and trainings as needed.

Collaborate with Outreach, Youth Services, and other departments to ensure integrated care for clients.

Qualifications:

Bachelor’s degree in Social Work, Human Services, Psychology, or related field (Master’s preferred).

Minimum of 2–3 years of case management experience in a nonprofit or social services setting.

Prior experience mentoring or supporting staff strongly preferred.

Knowledge of trauma-informed care, harm reduction, and strength-based approaches.

Strong organizational, interpersonal, and problem-solving skills.

Proficiency in Microsoft Office Suite and case management platforms (e.g., Apricot, HMIS).

Preferred Skills:

Bilingual in Spanish, Tagalog, or other community languages.

Experience with populations experiencing homelessness, foster care, or system involvement.

Familiarity with funder compliance, data analysis, or program evaluation.