Appeals Hearing Specialist

Job Title

Appeals - Hearing Officer (Appeals Hearing Specialist)

Los Angeles, CA – 100% onsite, no remote work.

Must be fully vaccinated and remain fully vaccinated against COVID-19.

Under the general supervision of the Senior Hearing Officer/Supervisor, the Hearing Officer coordinates appeal hearings and determines continued program eligibility for all families certified. The position performs research, reviews appeals matters, and works with staff and families to determine program compliance as it relates to appeals.

• Coordinate appeals hearings and determine continued program eligibility for families certified on the Child Care Assistance Program at all sites within the time specifications as required by funding terms and conditions.
• Research, compile, review and analyze data related to the appeal process with staff and families certified in the Child Care Assistance Program to determine program compliance.
• Analyze documentation received from parents, staff, and supervisors pertaining to appeals.
• Maintain communication with the California Department of Social Services (CDSS) and Los Angeles County Department of Public Social Services (DPSS) regarding appeals requests and outcomes; ensure timely documentation to CDSS’s CCDD and DPSS.
• Work collaboratively with staff; assist and answer client questions by telephone, e-mail, or in person.
• Schedule appeal hearings, coordinate with front desk, and update the appeals calendar, tracking log, and case management system with appeal status.
• Review and/or update State and County databases; prepare appeal decision letters for mailing and maintain appropriate documentation in files.
• Assist with the creation of PowerPoint presentations, training, and reports.
• Attend staff development and other training relevant to the position.
• Perform other duties to support the unit and agency goals as assigned by the Senior Hearing Officer and Assistant Manager, Fraud Prevention and Appeals.

• Bachelor of Science/Arts degree from an accredited university or equivalent in social services, social welfare or related field. Related work experience may be substituted for college degree.
• Minimum 3 years experience working in social services conducting benefit hearings.

Experience in the Child Care Subsidy Program is preferred.

• Medical/ Dental/ Vision - 95% agency paid
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering continuing education units (PDC, HRCI, CEU, CPE, PDU, SHRM)

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. Crystal Stairs provides equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other legally protected status.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs is committed to improving lives through child care services, research, and advocacy. For more information, please visit (Use the "Apply for this Job" box below)..