Jr Service Representative - Los Angeles, CA

Overview

With Me, Inc. is hiring a Jr Field Service Representative in Los Angeles, CA to support our printing and coffee solutions. You’ll make deliveries, service calls, and ensure our clients have a seamless experience. This position requires a valid driver’s license and the ability to operate a motor vehicle. You’ll report to the Field Service Supervisor and serve as the face of With Me, Inc.

to our customers—making sure their equipment is installed, serviced, and maintained to the highest standards.

• Install, program, calibrate, and maintain bean-to-cup coffee equipment with guidance from senior team members and manufacturers.
• Work directly with coffee equipment manufacturers via phone or video to repair machines in the warehouse and at client sites.
• Visit client locations in your designated region to deliver products, perform preventative maintenance, and change water filters.
• Support wireless printer stations as needed and implement solutions for new customers.
• Maintain accurate inventory of parts and tools.
• Collaborate closely with Operations and Client Experience teams.

• Located in Los Angeles, CA, with at least 1 year of experience in a customer-facing or field service role.
• Strong communication skills and a customer-obsessed mindset.
• Mechanical aptitude; basic plumbing knowledge or willingness to learn.
• Interest in coffee and/or printing technology is a plus.
• Valid driver’s license and ability to travel regionally.
• Ability to lift 65–90 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, crouching, and reaching.
• Self-motivated, detail-oriented, and committed to high-quality service delivery.
• Willingness to learn new systems, equipment, and processes.

• 100% remote work environment.
• Employee equity and a chance to shape the future of an innovative company.
• Comprehensive health, dental, vision, life, and disability coverage.
• Retirement plan with company match, plus FSA and HSA accounts.
• Competitive paid time off and an annual training/education allowance.

Full compensation packages are based on position location as well as candidate experience and qualifications. This position will also qualify for annual bonus opportunity. Hourly Rate Range: $26 - $31 USD.

• The majority of our roles offer a 100% remote work environment although some may require residence in a specific geographic location/region
• You’ll get some skin in the game with employee equity
• We stand behind our core values:
  Performance, Customer Obsession, Candor & Transparency and Respect
• There’s transparent communication from the top down
• You’ll have a collaborative, smart, and forward-thinking team to share ideas with
• You’ll have direct, meaningful impact as we scale
• There are fun and inspiring in-person team event opportunities

• Retirement plan with company match
• Life and disability plans
• FSA and HSA accounts
• Annual training and education allowance
• Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees

With Me, Inc. may audio and/or video record interviews. Interviewees will be asked for consent to record. If declined, participation is still possible, but may limit evaluation.

With Me, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

As part of our recruitment process, With Me, Inc. collects and processes personal data relating to job applicants. We are committed to handling your personal information in a transparent, secure, and lawful manner. This data may include information you provide during the application process and any additional information necessary to evaluate your candidacy. This posting may include references to privacy rights under applicable law.