Security Officer ( Arena - Internal

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Arena has an unrivaled reputation for excellence, having established itself as one of the world's busiest and most successful venues in the world. As the home of three professional sports franchises - the NBA's Los Angeles Lakers, the NHL's LA Kings and the WNBA's Los Angeles Sparks -  Arena has proven to be a home court advantage for the local teams.

The AEG owned and operated arena continues to distinguish itself as the host of major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 21 GRAMMY Awards shows.

For a quarter of a century,  Arena has been marked with performances and special events that brought international stature to the downtown Los Angeles venue including concerts headlined by Taylor Swift, Drake, Beyonce, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Buble, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and other live events.

Arena is not only a great venue for sports and entertainment, but it also holds a special place in the hearts of the local community. The arena has witnessed many historic moments, unforgettable performances, and become an iconic landmark in the region for the most popular and important events.

Job Summary:
The Security Department's team is responsible for the safety and security of  Arena and Peacock Theater guests, team members, and assets at all times.
This position is open to current  Arena/Peacock Theater part-time Security Officer I's. External applications will not be considered/accepted.

Essential Functions:

Event Security Officer

• Ensure enforcement and compliance of the venue's Event Policies at all times including oversight of visitor management, credential enforcement and Security entry screening processes.
• Assist with directional and informational inquiries.
• Take direction from Supervisors and provide direction to Officer 1's during Emergency Response and assist guests by providing direction and feedback.
• Conduct patrols of the building on a regular basis
• Utilize radios for communicating incidents.
• Respond to all security and safety related issues in a timely manner.
• Respond to incidents and compile information for Supervisors.
• Perform a variety of duties, often changing from one task to another of a different nature, without the loss of efficiency or composure.
• Use excellent customer service skills when interacting with guests, clients, and staff.
• Complete all assigned tasks within the guidelines and deadlines set by Security Managers and Supervisors.
• Comply with all legal and ethical instructions given by Event Security Managers and Supervisors.
• Ability to memorize, recollect and quickly relay relevant information when requested.
• Ability to interact effectively and calmly with angry or emotional guests and staff during intensely aggravated circumstances.
• Ability to maintain guest, team member, and company confidentiality.
• Have full knowledge of 24/7 Security Operations to include but not limited to:
  Ramp Procedures, Administrative Office Procedures, Command Center Procedures, Non-Event access control etc.
• Understand and operate  Arena and Peacock Theater's security systems (Genetec, 24/7 Incident Command, Fire Alarm System, AVTEC Dispatch, C-Cure Access Control, Visitor Management, Ramp Bollards and Access Gate, X-Ray Machine etc.).
• Fill
  - In for Non-Event open shifts as needed.
• Be able to be utilized as an experienced resource in a sensitive and/or high profile area/post during any event as needed.
• Other duties as assigned.

Staff Training

• Assist with Department hiring during the new hire orientation training by being a Coach.
• Assist with training of new Security Officers during On The Job by being a Coach.

Intradepartmental Needs

• Promote ENCORE|LA by…