Guest Services and Safety Associate, Arleta

Overview

The Guest Services and Safety Associate (GSSA) at National Health Foundation provides front-line guest services while maintaining a safe environment for residents, guests, and staff. This role mirrors the responsibilities of the GSA Lead with an additional focus on safety, security, and emergency response. The GSSA serves as a front-line leader for the Guest Services Associates team and as a liaison between departments to support smooth daily operations.

• Guest Experience & Team Leadership:
  Collaborate with the Operations Manager to schedule Guest Services Associates; foster hospitality; lead guest activities; delegate tasks and complete shift assignment sheets; conduct shift meetings; provide coaching and support; participate in onboarding and training; ensure daily logs, shift notes, and incident reports are completed.
• Safety & Security:
  Serve as first point of response to safety/security incidents; perform routine facility checks and patrols; lead emergency evacuations and drills; monitor access and enforce visitor protocols; support behavior management and de-escalation; collaborate with internal teams to maintain a secure environment; maintain knowledge of Emergency Action Plans (EAP); report incidents per policy.
• Administrative & Operational Support:
  Implement systems and procedures; attend meetings and complete shift handoff documentation; perform general GSA duties; be flexible to work additional shifts.

• High school diploma or equivalent; some college or vocational training preferred.
• Minimum 3 years of experience in guest services, security, or related field.
• Strong leadership, communication, and interpersonal skills; ability to remain calm under pressure; experience with conflict resolution and trauma-informed care a plus; ability to work independently and collaboratively; proficiency with Microsoft Office and electronic documentation systems; must pass background check and safety training.

Frequent standing and walking; bending, stopping, squatting, reaching, twisting, kneeling, and pushing/pulling; ability to lift up to 50 pounds; high noise levels in some areas; conversational speech for communication.

• Location:
  
  Arleta, California
• Reports To:
  
  Director of Recuperative Care / Operations Manager
• Classification:
  Non-Exempt, Full-Time
• Hourly:
  Hourly Rate
• Work Shift:
  
  9:00 PM – 5:00 AM
• Classification:
  Non-Exempt, Full-Time
• Industry: Wellness and Fitness Services

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