Supervisor, Safety and Security

Department: Safety and Security

Reports to: Manager, Safety and Security

Job Type: Full-time – Regular

Job Classification: Hourly (Non-exempt)

Workplace

Location:

Los Angeles – Academy Museum

The Security Supervisor will be responsible for supervising the shift operations, including conducting daily briefings, performing post checks, and training staff in accordance with the Academy Museum’s processes and procedures. This role ensures consistent application of operational standards and effective supervision of security operations during the assigned shift.

The mid-shift schedule for this position is Thursday through Monday, 9:30 AM to 6:30 PM.

• When working Daily Operations, Supervisors will:
  • Supervise staff to include training and coaching via verbal and/or written communications.
  • Ensure the delivery of high-quality customer service through regular contact with employees, guests, visitors and clients.
  • Review daily schedule and personnel deployment at the beginning of the watch. Document any changes to daily schedule, additional details, special events; assist with scheduling/staffing all vacancies while on duty.
  • Provide written reports and/or logs pertaining to daily activities during the shift; ensures all guests and employee concerns are reported.
  • Assess job performance, written recommendations, support for promotions, reassignment or adverse actions of staff.
  • Implement and adhere to all company policies and procedures.
  • Special projects and/or reports as assigned.
  • Perform additional functions, duties and specific tasks necessary to achieve assigned business objectives.
• When working Special Events or Programs, Supervisors will:
  • Manage and supervise security contractors during special events, load ins/outs and during daily operations.
  • Talent/VIP escort assignments during premiers, internal programs, and special events.
  • Manage and supervise security screening operation teams during internal Academy Museum events and external large-scale special events.
• Conduct special assignments as needed, especially during the Academy Museum Gala.
• When working in the Security Operations Center (SOC), supervisors will:
  • Monitor security surveillance cameras, access control, and art protection systems.
  • Answer phones and operate an IP-based telephone system.
  • Operate a radio and use multi-channel communications.
  • Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting).
  • Provide after-hours operations support.
  • Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls.
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.
  • Ensure all systems within the SOC are functioning properly.
  • Evaluate information and respond with the appropriate communication and dispatch procedures.
  • Maintain discretion when sensitive and confidential information is revealed.
  • Retain and retrieve information in the form of policies, bulletins, verbal reports, and training.

• A high school diploma or equivalent certificate of completion.
• A California BSIS guard card.
• 3+ years of experience in security, public safety, or customer service.
• Intermediate working proficiency using Outlook, Word, Excel, and PowerPoint.
• Experience with security systems, access control, visitor management, and mass communication systems with the ability to train.
• Experience working large-scale events and familiar with security screening operations.
• Experience in de-escalating disputes with critical thinking ability for conflict resolution and problem-solving.
• A highly polished and professional demeanor, along with excellent customer service skills.
• Excellent organizational and time-management skills.
• Effective verbal and written communication skills.
• Strong knowledge of security, public safety, and emergency operations.
• Ability to handle high-pressure situations and make sound decisions.
• Ability to work independently while also being a team player.
• Ability to motivate, lead, and coach staff.
• Abili…