Customer Support Representative

Join to apply for the Customer Support Representative role at POSLABS Inc.

Who We Are
Based in Miami, FL - eatOS POS Inc, is a cloud-based restaurant software start-up that provides cloud-based technology infrastructure built exclusively for restaurants of all sizes, with the ability to simplify operations, improve guest experience, save costs, and engage with the community in new and innovative ways - Restaurant management made simple.

What Do We Seek

• Customer Success Representatives to support our restaurant and hospitality industry clients using our Restaurant Management System Software, eatOS. They will also conduct outbound sales as the initial contact for prospecting clients for our inside sales team.
• Natural problem solvers with initiative and ambition to grow into leadership roles.
• Passionate individuals eager to help build the eatOS brand.
• Open to talented self-starters from any field, regardless of past experience.
• We foster a fun workplace culture with a dedicated team committed to excellence.

Key Responsibilities

• Handle product and service inquiries by obtaining relevant information.
• Communicate directly with customers via phone or electronically.
• Provide remote support to customers.
• Create customer satisfaction in every interaction.
• Make outbound sales calls and schedule demos for inside sales.
• Respond promptly to inquiries and resolve complaints.
• Escalate unresolved issues appropriately.
• Record inquiry details and maintain customer database.
• Coordinate with internal departments.

Requirements

• Previous documented SaaS experience.
• At least 1 year in customer-facing roles (Customer Service or Success).
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office, Zoom, Basecamp, Time Doctor, Google Drive.
• Customer-focused service skills and attention to detail.
• Proactive, organized, and able to manage multiple tasks.
• Track record of closing deals.
• Self-motivated, adaptable, and able to perform under pressure.

Plus If You Have

• Experience in SaaS, restaurant, hospitality, or food service industries.
• Knowledge of restaurant operations.
• Start-up experience.

Working Environment

• Medical, Dental, and Vision Insurance Contributions.
• Competitive salary with growth opportunities.
• On-site work; candidates must be local or willing to relocate.

About EatOS POS Inc. eatOS was founded in 2017 to help restaurants manage their operations more efficiently through innovative technology, enabling cost savings and enhanced guest engagement.