Partnership Success Manager, Los Angeles

Location: Los Angeles, CA

Job :889

# of Openings:1

Study Smart Tutors is a college and career access organization that collaborates with partners to promote educational equity, access, and success by providing a diverse range of tools for students, families, and educators. Our mission is grounded in closing opportunity gaps and empowering communities through high-quality, culturally responsive academic support.

We offer an array of college access courses at no cost to our students or their families. We are able to accomplish this by partnering with schools outreach programs, and other college and career access organizations to provide efficient and effective college and career access programming and classroom-based test preparation.

The Partnership Success Manager (PSM) will act as a primary liaison between Study Smart Tutors and its partners, focusing on building and maintaining strong client relationships through regular site visits, consistent communication, and proactive problem-solving. This role requires a hybrid approach, with both virtual and in-person engagements primarily within your region. The PSM will report to the Lead Partnership Success Manager.

Qualifications for a Partnership Success Manager include skills such as excellent communication, organization, interpersonal skills, ability to work in a fast-paced environment, problem-solving skills, attention to detail, and ability to handle partner inquiries and issues with professionalism and empathy. Relevant experience in partner support, partner service, leadership skills, and/or familiarity with CRM tools specifically Salesforce or partner support software may also be preferred.

• Conduct regular check-ins, meetings, and follow-ups with school and district partners.
• Support data collection and analysis, delivering clear and actionable data summaries.
• Ensure partners feel supported and valued through consistent and transparent communication.
• Serve as a trusted advisor to partners, addressing their needs and advocating on their behalf within internal teams.
• Actively monitor and align program schedules with purchase order (PO) numbers.
• Identify and resolve challenges related to PO utilization, implementing effective solutions.
• Maintain open communication with school partners to maximize service utilization and meet contractual commitments.

• Foster strong, long‑term partnerships with schools and districts through consistent engagement.
• Understand partner needs and proactively address challenges or concerns.
• Share insights and feedback internally to help refine programs and improve overall partner experience.

• Bachelor’s Degree education or related field
• 2+ years of account management with sales experience preferred
• Experience working with first‑generation students in underserved communities
• Strong project management skills with the ability to work independently and collaboratively
• Experienced in time management, establishing priorities, and complying with deadlines
• Expert with G Suite
• Effective communication with strong written and oral communication skills
• Willingness to take direction and execute tasks independently
• Must have a keen eye for detail

• Full time + benefits;
• 401k
• No cost virtual counseling and therapy services
• Unlimited paid time off
• Employee Referral Program bonus eligibility

Study Smart Tutors is an equal opportunity employer and does not discriminate in its hiring of employees on the basis of race, religion, gender or sexual orientation.

For further assistance, contact the recruiting department at Re