Sales Associate Part-Time - Orangetheory Fitness MDR

Direct Supervisor:Studio Manager
Status
:

Hourly non-exempt

Location:90292

COMPANY DESCRIPTION

West Coast Fitness is a leading franchisee of Orange theory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We focus on our amazing and talented team and emphasize the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with inclusivity, enthusiasm, and empathy.

Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach. Many of our original teams are still with us today.

Orange theory Fitness (OTF) is led by highly skilled coaches. Each orange-theory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX, free weights, and more. This heart-rate-based group workout guarantees maximum results from inside out, delivering more energy, toning, and a supercharged metabolism for added confidence and life.

If you consider yourself the life of the party, someone who can command a room, who’s not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our Sales Associates are the first responders, the face of each studio, and the ones that keep our members coming back with a smile.

This role focuses on member experience and meets all key performance sales indicators including membership sales, renewals, retail, and concession sales. Through exemplary service, Sales Associates also drive up membership retention, maximize workout traffic, and maintain a positive, safe, fun studio environment.

• Cultivate genuine, experience-focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience to all members and guests.
• Demonstrate a commitment to ensuring a safe and clean studio environment.
• Perform telephone inquiries, follow-up calls, and customer care calls.
• Host OTF studio tours with prospects and/or fitness program holders.
• Greet members and guests promptly, enthusiastically, and with a smile at entry.
• Maintain an organized and clean work environment.
• Respond immediately to member requests, inquiries, and concerns.
• Execute proper onboarding of all OTF members through the completion of Client Intake and Membership Agreement forms.
• Attend and participate in all relevant OTF training programs, events, and meetings.
• Establish and maintain an effective referral program.
• Accurately follow the daily studio cleaning checklist (pre/during/post shift activities).
• Maintain an organized and clean lobby/front desk area.
• Process accurate credit card transactions.
• Perform follow-up and follow-through activities with all prospective clients.
• Work closely with the Fitness Team to ensure processes are fulfilled.

• Previous sales experience with strong sales prowess, preferably in a sales quota-bearing structure.
• Excellent verbal and written communication skills.
• Ability to multi-task and excel in a fast-paced environment.
• Functional computer skills:
  Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry.
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
• Ability to work and function in an Orange Team environment.
• High school diploma.
• Health and fitness-minded background highly preferred.

• Competitive hourly wage.
• Performance bonuses based on weekly, monthly, individual, and team sales goals.
• Medical, Dental, and Vision (based on full-time hours).
• 401(k) (based on full-time hours).
• Access to all Orange theory classes at any studio nationwide.
• Deep discounts on all OTF retail and technology.
• Opportunities for career growth.
• COVID-19 safety and health protocol for a safe work environment.
• Monthly team-building events and reward…