Associate, Resorts Services

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Studio Citytime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
January 31, 2026 (30+ days left to apply) job requisition :
REQ
9398

REQ
9398 Associate, Resorts Services (Open)
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* POSITION SUMMARY:

** The Associate, Casino Services plays an important role in heart of house Business Development team. The Associate, Casino Services is responsible to contact the targeted / potential businesses or private individual player by telephone in order to promote City of Dreams Casino Marketing packages or services. Assist the hospitality / client services team on making any necessary prearrangement and requests for the players (i.e. reservations, travel arrangement) to ensure the hassle-free travel of the players.
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* PRIMARY RESPONSIBILITIES:

*** Have full understanding of products, make strategically outbound and inbound telemarketing call (operate 24 hours);
* Prearrange and coordinate with respective department / team to arrange the accommodations and requests for the expected arrival players (i.e., Room reservations, travel arrangement, F&B)
* Scheduling and rostering of Business Development Team
* Handle administrative activities in a timely and complete manner;
* Assist in performing periodic data analysis and reporting to discover the trends and members’ preference;
* Assist arranging event settings for premium players
* Works with related departments to ensure the hassle-free stay for premium players
* Perform any other duties or projects as assign by Assistant Manager, Casino Services
** KEY PERFORMANCE INDICATORS:
** As agreed with the Company
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* QUALIFICATIONS:

**** Experience
* ** One year or above relevant experience in sales and promotion field, preferably in casino marketing
* Previous telemarketing sales or outbound sales is an advantage
* Displays a high commitment to improving customer service
* Motivates others to achieve business objectives and common goals
* Encourages people to work as a team
* Adopts and implements new approaches and practices to meet changing circumstances
** Education
* ** Tertiary Qualifications
** Skills / Competencies
*** Computer literate
* Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
* Ability to converse in foreign language(s) will be an added advantage
* Pleasant and mature disposition
* Able to define problems, collect data, establish facts, and draw valid conclusions
* Able to work under pressure and result driven
* Has strong organizational and time management skills
* Has strong phone presence
* A team player
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