Selling Supervisor, Topanga

Overview

The Hermès Topanga boutique opened in 2023 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique. All other duties as assigned by the supervisor.

• Sales Objectives
  • Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
  • Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
  • Provide assistance as needed in inventory preparation.
• POS
  • Responsible for processing and ensuring the accuracy of all transactions (including receipts, CRM files, SKUs, monetary payment and client verification) and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.
  • Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
  • Approval of returns and exchanges. Secure Management approval for any exceptional requests.
  • Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
  • Maintain cleanliness and organization of workstation at all times.
• Asset Protection
  • Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable.
  • Ensure key log controls are maintained daily in partnership with AP.
  • Practice appropriate AP techniques and follow all guidelines for key control and merchandise security.
  • Comply with asset protection procedures such as employee sign in sheets, bag checks in conjunction with AP. Ensure correct EAS tagging and proper ticketing on floor, back of house and for merchandise returns. Prepare for physical inventory and participate in monthly cycle counts (or as directed by management).
• Customer Service
  • Consistently provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.

• Supervisory Responsibility: NO
• Budget Responsibility: NO
• Decision Making Responsibility: NO

• 2+ years of experience in sales and/or supervisory capacity, experience in a luxury environment preferred
• Strong leadership and communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance

The range for this position is $28.16 - $31.12. Actual rates are determined based on the job, location, and individual experience.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family…