Wholesale Account Coordinator

Overview

Job Title:
Wholesale Account Coordinator

Location: Sports Research Headquarters - 784 W Channel Street San Pedro, Ca 90731

Reports to: Key Account Manager

Working Hours: Monday through Friday 8:30 am to 5:30 pm (can be earlier if needed)

Status: Non-Exempt

Comp Range: $24-26/hr

Summary:

The Wholesale Account Coordinator is assigned a set of domestic and international wholesale customers and is responsible for the processing and monitoring of their orders, documents, and reports. The Wholesale Account Coordinator will act as their main contact of communication and provide them with excellent customer service.

• Process, track, and invoice orders for assigned wholesale customers which may include Walmart, Target, Costco, GNC, Vitamin Shoppe, iHerb, or Coupang.
• Issue purchase orders (POs) and ensure requested due dates will be met for order fulfillment.
• Troubleshoot any issues, delays, overages, shortages, and damages.
• Monitor & update daily internal reports and sales logs.
• Prescreen and review all wholesale inquiries that are received.
• Acquire, maintain, and proactively update all required wholesale account paperwork for domestic and international wholesale accounts.
• Provide documents, required specifications, quotes, and/or cost sheets as requested.
• Manage our customer database and update records.
• Proactively and effectively provide comprehensive client account support on a timely basis.
• Track and trace shipments and claims.
• Review and analyze customer/client reports.
• Maintain transaction records and e-files and be able to provide documentation needed during research for claim adjustments.
• Work daily in company systems including, but not limited to, Net Suite, Formstack, Adobe Sign, G-Suite, Shopify, Zendesk, Wrike.
• Maintain order ledgers timely and accurately.
• E-File Documents
• Develop and update Standard Operating Procedures (SOPs) for order entry and workflow optimization.
• Represent the company at trade shows and expos as needed, fostering networking opportunities and promoting brand visibility.
• Regularly monitor assigned accounts to ensure compliance with Minimum Advertised Price (MAP) policies and prevent unauthorized online selling.
• Monitor and evaluate buying patterns that may lead to unauthorized selling online.
• Attend regular meetings related to inventory management, business growth strategies, accounting, and other pertinent topics.
• Provide support to Key Account Manager and leadership, as needed.
• Other duties as needed/assigned.

• 3+ years' of wholesale order entry and administratively supporting wholesale accounts such as Walmart, Target, Costco, GNC, Coupang, Kroger, iHerb, etc.
• 1+ year’s experience in order processing Net Suite
• Previous experience in Shopify, Zendesk, and Wrike are a plus
• Able to build strong relationships with wholesale customers through strong customer service skills
• Dependable and accurate data entry and record keeping
• Team player and flexible
• Very organized
• Proactive
• Good judgment
• Strong project ownership
• Skilled verbal and written communicator
• Accurate computer skills including Microsoft, Excel and G-suite

This role works in a collaborative indoor office setting with desks, computers, stairs, telephones, and a copy machine.

• Work involves sitting or standing most of the day.
• Occasional walking and use of stairs.
• Typing and applying pressure with the fingers and palm required.
• Expressing or exchanging information by means of the spoken or written word.
• Substantial repetitive movements of the wrists, hands and/or fingers.
• Reading and writing in English.
• Clarity or vision at approximately twenty inches or less to perform an activity such as: analyzing data and figures; and extensive reading, primarily on a computer monitor.