Retail Assistant Store Manager

Overview

At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.

Following the success of our flagship stores in Toronto and Vancouver, as well as multiple pop-up locations across North America, Cozey is opening a new pop-up store in Los Angeles. This location will play a key role in expanding our U.S. footprint and bringing the Cozey brand to life through an elevated, customer-first in-store experience.

We’re looking for a driven, hands-on Assistant Store Manager to support the launch and day-to-day operation of our Los Angeles pop-up store. Reporting directly to the Store Manager, you will act as a key leader on the sales floor, helping to uphold Cozey’s service standards, operational discipline, and store presentation.

This role is ideal for someone who thrives in fast-paced retail environments, enjoys coaching and developing others, and wants to grow their leadership experience within a high-growth brand. As this is a pop-up location, we are seeking someone who is energized by building, operating, and maintaining excellence in a dynamic, time-bound retail setting.

• Support the Store Manager in daily store operations, acting as a floor leader and point of contact during shifts.
• Coach and motivate Cozey Ambassadors on the floor to deliver exceptional customer experience and achieve sales goals.
• Engage customers directly by providing product guidance, assisting with orders, and ensuring a smooth checkout experience using Shopify POS.
• Help track and communicate key store KPIs (sales, conversion, email capture) and support initiatives to improve performance.
• Ensure store standards are upheld, including visual merchandising, cleanliness, opening/closing procedures, and operational compliance.
• Support inventory-related tasks such as order follow-ups, draft orders, backstock organization, and supply management.

• 2–4 years of retail experience, with at least 1 year in a supervisory or leadership role.
• Strong customer service mindset with a passion for sales and relationship-building.
• Confident communicator who can coach, motivate, and collaborate with a diverse team.
• Organized, adaptable, and solution-oriented in a fast-paced retail environment.
• Comfortable working evenings, weekends, and holidays as required for retail operations.
• Able to handle the physical aspects of the role (standing for long periods, light lifting).
• Experience with Shopify or Shopify POS is a strong asset.
• Fluency in English required; additional languages are a plus.

• Competitive salary dependent upon experience and comprehensive benefits package.
• Bonus program.
• Generous paid time off.
• Dynamic and inclusive work culture.
• Opportunity for career growth and development within a fast-growing start-up.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.