Retail Associate

Retail Associate – USC Bookstores

We are seeking a Retail Associate to join our rapidly growing team at USC Bookstores. With friendly, helpful service, you will help our guests create the best USC experience for each guest that comes through our doors and help us set and exceed all of the sales goals that meet our growing needs.

• Provide customer service to students, faculty, staff, and external customers; meet customer needs, offer options, resolve problems, and follow up with customers; maintain a friendly, helpful demeanor.
• Assist customers in locating merchandise, take special orders, answer questions, perform gift wrapping and other special services; communicate policies on returns and exchanges; monitor for shoplifting.
• Perform all cashiering functions in accordance with department and university cash handling policies and procedures; check price tags for alterations; protect department against monetary losses by requiring appropriate identification for check cashing; use appropriate verification procedures for credit card purchases.
• Keep sales floor neat, clean and fully‑stocked; shelve new stock, inform buyers of fast‑ and slow‑selling stock, maintain thorough knowledge of inventory; ensure merchandise is attractively displayed; maintain cashiering desk/areas in a clean, organized fashion; keep cashiering area well‑stocked with necessary supplies.
• Assist with answering incoming calls and directing them to the appropriate person or department.
• Make tags for damaged merchandise, deliver daily to designated area; return misplaced merchandise to correct department daily.
• Comply with all university and department policies and procedures.
• In the absence of department manager, supervise student workers and/or Retail Associate trainees and assist department manager in training new staff.
• Perform other related duties as assigned or requested; the university reserves the right to add or change duties at any time.
• This role will require travel within Southern California and must be willing to drive.

• Minimum Education:
  
  High school or equivalent.
• Minimum Experience:
  
  6‑12 months in retail sales.
• Minimum Field of Expertise:
  Retail Sales.
• Valid CA driver’s license required; must participate in DMV Pull Notice System.
• Demonstrate a strong commitment to USC’s Unifying Values.

We offer a wide variety of benefits and programs that support our staff and their families. The hourly rate for this position is $18.92 – $20.00.

Job REQ Posted Date 11/21/2025