Samples & Office Coordinator

About Us

KITSCH is a self-financed, female-owned global accessory brand built on positivity and hard work. Established in 2010, Kitsch has grown from door-to-door sales to selling products in over 27 countries across 20,000 retail locations worldwide. KITSCH is committed to creating high-quality products that are effortless, elevated, and easy to use. From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials.

We believe that everyone should feel confident when purchasing our products, regardless of their hair type, style, or budget.

We’re looking for a highly organized and enthusiastic Samples & Office Coordinator to join our Product Development team in Los Angeles. In this entry-level role, you’ll be the go-to person for managing all incoming product samples from suppliers, ensuring they are properly logged, reviewed, organized, and distributed to the right internal team members. You’ll also gain valuable hands-on experience in the product development process while collaborating with a team that’s passionate about bringing trend-forward, functional beauty products to life.

• Receive, log, and organize all incoming samples from domestic and international suppliers.
• Review all incoming samples, evaluating product performance when needed, summarizing insights, and then passing to respective PD team members for alignment and approval.
• Visit the nearby mail shop multiple times per day to receive all inbound mail, and drop off outbound mail & packages.
• Photograph, notify, and distribute samples to the appropriate team members across Product Development, Design, Sales, Marketing, Creative, and leadership.
• Travel to the Kitsch warehouse on an as-needed basis to pick up or drop off samples. If dropping off samples to the QC team, provide a summary of insights from the evaluation for their consideration. Frequency to the warehouse will vary based on daily or weekly needs.
• Maintain a well-organized sample room and tracking system to ensure samples are easy to find and reference.
• Manage all in-development samples, organized by supplier and by project; manage all launched product samples in the sample room, ensuring all bins are continuously stocked.
• Participate in sample review discussions on an ad hoc basis and share thoughtful feedback and product insights.
• Organize, prep, pack & ship samples to necessary recipients on an ongoing basis, including cross-functional team members and retail partners. Track outbound shipments for accurate record keeping.
• Ensure office & misc. supplies are continuously in stock and reordered within budget.
• Ensure the office is organized and tidy daily; identify opportunities for improvement and execute improvements to completion.
• Communicate professionally with internal stakeholders regarding sample shipments or updates.
• Maintain a strong understanding of Kitsch’s brand, products, and aesthetic, and bring a point of view to everything touched.
• Occasionally support miscellaneous project requests outside of sample & office management responsibilities.
• Set up a conference room for Tik Tok content creation on an as-needed basis.

• Experience &
  
  Education:
  
  1–2 years in office coordination, showroom management, or logistics (experience in Apparel, Beauty, or Accessories is a plus). Degree or strong interest in Fashion Merchandising or Product Development.
• Technical
  
  Skills:
  
  Proficiency in Excel/Google Sheets (tracking systems) and familiarity with shipping platforms (Ship Station, Fed Ex, DHL).
• Product Knowledge:
  Support product testing as the "first line of review" by identifying materials, colors, and quality defects.
• Soft Skills:
  
  Hyper-organized, strong communication across departments, and the ability to thrive in a fast-paced environment.
• Physical:
  Comfortable lifting and moving sample crates (up to 20-30 lbs).

• A genuine interest in product development and a desire to learn the ins and outs of the process.
• Strong organizational skills with high attention to detail.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Excellent verbal and…