Assistant Store Manager​/Store Manager

Assistant Store Manager / Store Manager page is loaded## Assistant Store Manager / Store Manager locations:
Aesop ifc Mall II:
Aesop Yoho:
Aesop Hollywood Road:
Aesop Harbour City:
Aesop Hollywood Road IItime type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R1021585

The (Assistant) Store Manager is the critical leadership role that enables Aesop’s delivery of desired impact to our Customers, our Colleagues and our Community, and through compelling leadership and focus, and has the great ability to impact our Commercial Performance in an Aesop signature store or counter.

Key Responsibility Customer Experience
* Drive the quality of the in-store customer experience and build enduring relationships by communicating and training team on Aesop’s approach to hosting, customer service and consultations
* Provide in-store coaching to team, working alongside them to demonstrate best practice in hosting, consultations, customer service, linkage and product knowledge
* Ensure all team members uphold and demonstrate Aesop’s approach to hosting, consultations, customer service, linkage and product knowledge
* Gather insights from customers, communicating them to Head Office
* Promptly and appropriately resolve any customer complaints maintaining Aesop’s customer service values throughout.  Escalate to Head Office if necessary
* Advocate digital channel and contribute to driving a seamless online and offline shopping experience
* Promote facial treatments when conducting customer consultations (where relevant)
Brand Management
* Act as an ambassador within and outside of the company for Aesop’s culture, values and approach
* Drive the quality and standard of brand execution within stores including store environment, product presentation and staff presentation.  Coach and train team as required
* Ensure that the customer experience delivered in store is appropriate for the local environment and type of customers
* Implement all marketing and promotional activities to a high standard
* Identify opportunities to build and maintain relationships within local communities to drive brand awareness and sales

Financial Management Profit
* Monitor spend on controllable expenses and take action to minimise costs and increase profitability where possible

Sales & Productivity
* Review daily, weekly and monthly sales and product performance data taking action to improve sales performance
* Confidently discusses store performance with Retail Consultants daily linking behaviour to commercial results
* Implement changes to improve product performance where possible
* Review team performance data taking action to improve sales performance through feedback, coaching and training
* Review space productivity data and take action to maximise productivity and sales performance
* Use Veritas to review store, personal & consultant performance, celebrating success & looking for opportunities.

Business Development
* Implement customer linkage procedures in line with guidelines, maximizing opportunities to obtain linkage data through team training and coaching
* Work with Business Development Team to identify opportunities to build and develop new and existing business relationshipsOperations
* Report any issues within store to Head Office including maintenance, cleaning, OH&S
* With team, identify opportunities to improve processes and systems, communicating these to Head Office
* Create rosters, maximizing productivity of labour, and submit on time for review and approval
* Manage security of store, products and team, raising any issues with Head Office
* Implement cash and banking processes in line with guidelines
* Implement all H&S requirements in a timely manner ensuring all risks are managed
* Maintains a clean and ordered store environment across all customer and team areas
* Monitor the online booking system for facial treatments (where relevant)
Inventory Management
* Monitor stock levels, ensuring adequate stock levels are maintained
* Implement effective stock ordering and receipt processes to ensure stock is received in a timely and effective manner
* Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce…