Licensed Optician
Listed on 2026-01-27
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Retail
Retail Associate/ Customer Service, Customer Service Rep
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Lens Crafters is a place for visionaries. We’ve paired state‑of‑the‑art technology with a truly personal approach to eye care, centering everything around sight and quality care. As part of Essilor Luxottica, a global leader in vision care, we aim to bring the best experience to our patients and customers.
The Licensed Optician delivers our brand value proposition & establishes Lens Crafters as the premier destination for vision needs in the community. You will provide legendary customer service and perfectly crafted high‑quality eyewear that exceeds expectations.
MajorDuties & Responsibilities
- Welcome all customers, set expectations with customers
- Custom fit glasses & precisely place prescription in lenses
- Act as a leader in optical acumen
- Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs
- Assist team with complex product needs & prescriptions
- Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools
- Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven
- Ability to multi‑task, prioritize & manage time with competing priorities
- Strive to achieve exceptional results on Brand KPIs & competencies
- Take pride in store appearance, help to keep store clean, attractive & organized
- Inform management of safety opportunities; demonstrate safe work practices
- Resourceful, self‑motivated with a desire for continual learning, improvement & results
- Adhere to company policies & procedures, including discounts, promotions & inventory management
- High School graduate or equivalent
- State licensure
- Optical dispensing experience
- Strong customer service skills: communicator, listener & team builder
- Knowledge of current store merchandise
- Strong basic math skills
- Awareness of current fashion trends
- Selling skills – ability to use & carry an iPad/tablet
- Familiarity with POS, computers & calculators
- Embrace new technology & change
- Previous customer service & retail experience
Pay Range: 25.02 - 39.02
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Native Americans in the U.S. receive preference in accordance with Tribal Law.
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