E-Com Associate- Soto Warehouse

Join to apply for the E-COM ASSOCIATE- SOTO WAREHOUSE role at Levy Restaurants
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Position Title:

E-COM ASSOCIATE- SOTO WAREHOUSE

Pay Range: $17.28 to $17.28

Rank + Rally Los Angeles is seeking a hard-working, friendly, and energetic person to join our team. The E-Commerce Customer Service Representative’s core responsibilities will be providing excellent customer service to Rank+Rally online customers with direct interaction by email and phone. This position reports to the E-Commerce Marketing Specialist.

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Ensure all phone, email, and customer service email platform inquiries are answered on a daily basis.
• Submit and follow-up on UPS claims on a weekly basis and ensure customer receives updated information with regards to their orders
• Provide quality service and e-commerce fulfillment support as needed in a variety of areas including but not limited to picking, packaging, cycle counts, inventory as needed and order fulfillment
• Responsible for working with e-commerce team on necessary ordering of office/warehouse supplies
• Processing of returns & exchanges daily to include restocking of product to correct E-commerce locations, communicating with E-Commerce team to ensure product is re-stocked properly online and returned to physical locations
• Maintain a balance between company policy and customer benefit in decision
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
• Work closely with E-Commerce fulfillment team to ensure orders are fulfilled in a timely fashion. Investigate and find a solution to unfulfilled order on a daily basis
• Has a complete understanding of all company policies and procedures related to this position as outlined
• Maintain main office cleanliness and organization
• Other Duties as Assigned

• Proven working experience in customer service setting
• Previous experience with an e-mail marketing platform is preferred
• Excellent verbal and written communications skills
• Strong listening, presentation and decision-making skills
• Strong teambuilding skills
• Ability to manage workload toward a timeline/deadline
• Ability to develop strong relationships with fulfillment teams
• Extremely detail oriented

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Levy is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Food & Beverages