Order Management Representative

Summary

We are seeking a detail-oriented and highly organized Order Management Data Associate (Contract) to support our wholesale retail operations in the fast-paced beauty industry. This role is essential in maintaining the accuracy and integrity of order data across internal systems and retail partner portals. The ideal candidate brings a proactive, data-driven mindset, has experience working with beauty retailers, and understands the nuances of EDI orders, vendor compliance, and fulfillment timelines in the beauty space.

• Hybrid role: onsite three days a week (Tuesday-Thursday)
• Contract-to-hire opportunity
• Pay rate $25/hr

• Download each customer's order on SPS Commerce EDI and manually organize the data into a master file.
• Compare the order quantity to warehouse inventory balance report to check fulfillment status of each customer order.
• Enter data accurately into the respective system without duplicates.
• Provide administrative support by managing customer order details including the order quantity and order amount by each customer by each SKU on a weekly & monthly basis.
• Support ensuring that customer orders are processed in a timely manner by communicating with cross-functional teams.
• Monitor status of REACH orders and update ASN and invoice in SPS Commerce.
• Understand allowance/discount for each vendor and ensure correct submission.
• Troubleshoot any issues related to ASN and invoice in SPS Commerce.
• Submit shipment information and billing invoice to customers.
• Confirm orders (pricing validation and shipping window extension if necessary).
• Provide any required troubleshooting and customer service.
• Issue credit/return orders.
• Collaborate with finance team and warehouse team to investigate.
• Handle high volume of vendors.
• Handle high volume of purchase orders.

• Bachelor’s degree required, preferably in Supply Chain Management or another field.
• 2-4 years of experience in an order management, data entry, or sales support role within a wholesale or retail beauty brand.
• Familiarity with retailer portals and EDI transactions.
• Working knowledge of Microsoft applications, especially Excel (VLOOKUP, Pivot table, report creation).
• Experience with an ERP system is a plus, preferably SAP.
• A desire to continually seek areas for process improvements and eliminate non-value-added activities.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to manage large order volume.